Patrol Communications & Operations Coordinator

Winsport; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading winter sports institute as a Patrol Communications & Operations Coordinator. You'll oversee real-time communications and manage incident investigations, ensuring efficient operations. Enjoy a dynamic environment with opportunities for growth and unique benefits, including free park access and discounts.

Benefits

Free Park pass

Reciprocal privileges at other ski resorts

Discounts on food, beverages, retail, and programs

Access to world-class gym facility

Qualifications

• Prior experience in an administrative or operations role, preferably in a safety-critical environment.
• Familiarity with radio communication protocols and emergency dispatch principles is an asset.

Responsibilities

• Maintain constant radio and digital communication with Patrol Team Members.
• Log and monitor all incident reports and operational updates.
• Provide administrative support, including database management and scheduling.

Skills

Communication

Organizational Skills

Attention to Detail

Multitasking

Education

Intermediate First Aid Certificate

Class 5 Driver's License

Tools

Microsoft Office Suite

Incident Tracking Software

Job description

Patrol Communications & Operations Coordinator

Job Category: Administrative

Requisition Number: PATRO001796

Apply now

• Posted: May 12, 2025
• Full-Time
• On-site

Locations

Showing 1 location

The Patrol Communications & Operations Coordinator plays a critical role in supporting the daily functions of the Patrol Team by overseeing real-time communications, managing incident investigations, documentation, and coordinating logistical and administrative operations. This position serves as the central point of contact for all radio traffic and Patrol activity, ensuring efficient information flow, timely response coordination for multiple departments, and accurate post-incident data collection.

We are Safe

We are Welcoming

We are Inspiring

And we are Creative

What you will be doing:

• Maintain constant radio and digital communication with on-hill Patrol Team Members, Lift Operators, and other WinSport departments.
• Log and monitor all incident reports, tracking callouts, first aid responses, and operational updates.
• Provide administrative support, including database management, scheduling, filing, payroll, and document organization.
• Coordinate response efforts in emergency situations and assist with activating WinSport-wide safety protocols.
• Ensure thorough documentation of incidents, including preliminary investigations, witness coordination, and detailed reporting.
• Assist in compiling and analyzing incident data to identify trends and support safety improvements.
• Communicate with outside agencies (EMS, CFD, CPS) during emergencies or major incidents.
• Help maintain the confidentiality and integrity of sensitive medical and operational records.
• Support the patrol team with logistical needs such as equipment tracking, supply ordering, and shift coordination.

What you bring:

• Prior experience in an administrative or operations role, preferably in a safety-critical or emergency response environment.
• Excellent communication and organizational skills.
• Strong attention to detail and ability to multitask in a dynamic setting.
• Familiarity with radio communication protocols and emergency dispatch principles is an asset.
• Proficient with Microsoft Office Suite and incident tracking software.
• Ability to remain calm and make sound decisions under pressure.
• Intermediate (formerly Standard) First Aid Certificate; Advanced First Aid is an asset.
• Class 5 Driver's License is an asset, with the ability to provide a clean driver abstract.

You will be:

• Based primarily in the Patrol base of operations.
• Occasional on-hill travel (ski/snowboard or mountain bike) may be required.
• Work in a fast-paced environment with high demand during peak ski season and inclement weather days.
• Utilize manual dexterity and computer skills.

What We Can Offer You:

If an unforgettable experience working alongside an amazing team isn’t enough, as a WinSport Team Member you also receive the following benefits:

• Free Park pass
• Reciprocal privileges at other ski resorts
• Discounts on food, beverages, retail, and programs
• Access to our world-class gym facility

We foster a culture that values and cares for our people. Our workplace wellness program supports the physical, emotional, social, and financial well-being of our team members.

Discover, Develop, and Excel with WinSport:

Working with WinSport means being part of one of the most unique winter sport institutes in the world. You will work alongside athletes of all levels and disciplines in a world-class facility dedicated to supporting active lifestyles. Discover, develop, and excel in your role at WinSport.