Patient Support Program Lead: Access & Care Strategist

GlaxoSmithKline plc; Mississauga; Hybrid; CAD 124,000 - 174,000; Full time

Job summary

GSK in Mississauga is seeking a leader to run patient support programs (PSPs) that improve patient access and experience. You will partner across teams and with external vendors to ensure smooth, high-quality support and outcomes that advance GSK’s mission to unite science and health.

You will drive program design, vendor management, and cross-functional collaboration to deliver impactful patient services, while aligning budgets and strategies with company goals in a hybrid work setting.

Qualifications

• Minimum 5 years of PSP experience in a leadership role.
• Bachelor’s degree required.
• Experience launching and operationalizing PSPs.
• Outstanding customer relationship, interpersonal, and communication skills.
• Strong analytical skills to analyze data trends and inform strategy.
• Knowledge of Canadian payer landscape and reimbursement navigation.
• Experience implementing change strategies in a matrix environment.
• Executive presence to engage with all levels of the organization.
• Strong organizational and multitasking abilities.
• Patient-centered mindset with customer focus.

Responsibilities

• Lead design, implementation, and performance monitoring of PSPs to meet customer experience standards.
• In collaboration with global supply chain, develop wholesale distribution strategy for new product launches and manage vendor setup.
• Lead RFPs to select optimal vendor partners aligned to program goals and culture.
• Embed voice of the customer via focus groups and advisory boards.
• Manage PSP and Specialty Pharmacy vendor relations and monitor KPIs.
• Provide education and training to cross-functional partners on program offerings.
• Work with field staff and vendors to resolve program issues proactively.
• Develop annual budgets and ensure resources align with program objectives; identify cost-saving opportunities.
• Conduct audits to ensure compliance with regulatory standards and contracts.
• Collaborate to build data collection platforms and real-time market insight reports.

Skills

PSP Leadership

Cross-functional

Data Analytics

Payer Knowledge

Customer Relations

Digital Fluency

Market Access

Strategic Thinking

Education

Bachelor’s degree

MBA preferred

Job description

GSK in Mississauga is seeking a leader to run patient support programs (PSPs) that improve patient access and experience. You will partner across teams and with external vendors to ensure smooth, high-quality support and outcomes that advance GSK’s mission to unite science and health.

You will drive program design, vendor management, and cross-functional collaboration to deliver impactful patient services, while aligning budgets and strategies with company goals in a hybrid work setting.