Hybrid Patient Access & Experience Coordinator

AstraZeneca; Mississauga; Hybrid; CAD 72,000 - 94,000; Full time

Benefits offered by this job

4 weeks paid vacation

Personal Days

Flex Benefits & Retirement Savings

Hybrid work

Job summary

AstraZeneca plc in Mississauga, Canada, seeks a Patient Experience Associate to support Patient Support Programs (PSP) and navigate access to therapies. You will collaborate with cross-functional teams to optimize reimbursement pathways, enrollment processes and program enhancements in a patient-centric, compliant framework.

The role emphasizes operational excellence across PSP operations, vendor coordination and data-driven improvements, with a hybrid work model and competitive CAD compensation.

Qualifications

• Bachelor's degree or equivalent in business/health sciences or related field.
• Experience in pharmaceuticals, healthcare, patient services or reimbursement preferred.
• Strong knowledge of Canadian healthcare and drug-access environment.
• Experience with Patient Support Programs is an asset.
• Proven project coordination and organizational abilities, including AI-enabled tooling.
• Excellent written and verbal communication.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Support day-to-day operations of Canadian PSPs and patient services.
• Coordinate with PSP vendors, pharmacies and other providers.
• Monitor service delivery and resolve customer issues.
• Assist launches, expansions and changes to PSP programs.
• Prepare dashboards and reports on PSP performance.
• Ensure privacy, compliance and governance in program activities.

Skills

Project coordination

Analytical skills

Communication

Data visualization

AI tools

Microsoft Office

Education

Bachelor's degree in business/health sciences or related field

Tools

Microsoft Power BI

MS Excel

Dashboards

Job description

AstraZeneca plc in Mississauga, Canada, seeks a Patient Experience Associate to support Patient Support Programs (PSP) and navigate access to therapies. You will collaborate with cross-functional teams to optimize reimbursement pathways, enrollment processes and program enhancements in a patient-centric, compliant framework.

The role emphasizes operational excellence across PSP operations, vendor coordination and data-driven improvements, with a hybrid work model and competitive CAD compensation.