Patient Experience Navigator — Hybrid & Impact

Alexion Pharma Spain S.L.; Mississauga; Hybrid; CAD 72,000 - 94,000; Full time

Benefits offered by this job

Bonus opportunity

Flexible benefits

Paid vacation

Personal days

Job summary

Alexion in Mississauga, Ontario, is seeking a Patient Experience Associate to support Canadian Patient Support Programs and navigate access to therapies. You will collaborate with PSP vendors, healthcare providers and internal teams to streamline enrollment, reimbursement and service delivery.

You will monitor program performance, develop documentation, and help shape patient journeys while upholding privacy and compliance across provincial health systems.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in pharmaceuticals, healthcare, patient services, reimbursement, specialty pharmacy or related field preferred.
• Knowledge of Canadian healthcare, reimbursement and drug-access environment is strongly preferred.
• French-language capability is an asset.

Responsibilities

• Support day-to-day operations of Canadian PSPs and patient services.
• Coordinate activities with PSP vendors, specialty pharmacies and other service providers.
• Develop and obtain internal approval of documents to support OneSource program and objectives.
• Monitor service delivery, operational issues and customer concerns and facilitate timely resolution.
• Support launches, indication expansions, program changes and implementation of new patient services.
• Maintain program documentation and standard operating procedures.

Skills

Project coordination

Analytical thinking

Cross-functional collaboration

Communication

Education

Bachelor's degree in business, health sciences, life sciences or related field

Job description

Alexion in Mississauga, Ontario, is seeking a Patient Experience Associate to support Canadian Patient Support Programs and navigate access to therapies. You will collaborate with PSP vendors, healthcare providers and internal teams to streamline enrollment, reimbursement and service delivery.

You will monitor program performance, develop documentation, and help shape patient journeys while upholding privacy and compliance across provincial health systems.