Patient Services Specialist - Fixed term

FYidoctors; Vancouver; On-site; CAD 27,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage benefits

Career growth opportunities

Collaborative culture and teamwork

Ongoing training and development

Job summary

FYidoctors Campus - UBC clinic seeks a Patient Services Specialist to provide friendly front-desk support, check-in/out, and compassionate patient engagement. This fixed-term role supports eye care delivery in a dynamic clinic environment.

The position offers 30–40 hours per week, Monday to Friday, in Vancouver. You will handle appointments, billing, eyewear pickups, and minor repairs while delivering exceptional customer service.

Qualifications

• Retail experience is an asset.
• Ability to multi-task in a fast-paced environment.
• Proficiency with computers and MS Office Suite.
• Excellent communication and interpersonal skills.
• Collaborative, adaptable team player with a growth mindset.

Responsibilities

• Greet and check-in/check-out patients and engage via in-person, phone, and email.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments, print prescriptions, and manage billing.
• Manage eyewear pickups and perform minor repairs/adjustments.
• Deliver exceptional customer service and positive patient experience.
• Support clinic operations with additional duties as required.

Skills

Retail experience

Multi-tasking

MS Office Suite

Communication skills

Team player / growth mindset

Tools

MS Office Suite

Job description

Our FYidoctors Campus - UBC clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!

In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.

This position is a fixed-term role until April 30, 2027, working 30-40 hours per week. Our clinic is open Monday to Friday.

What You’ll Do

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

What You Bring

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You'll Benefit

• Competitive wages with the opportunity to earn quarterly bonuses(available at qualifying clinics)
• Comprehensive benefits package featuring exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaborationand teamwork
• Continuous training and development opportunities to support your careergrowth

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $19.62 to $19.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.