Patient Services Coordinator - Calgary, AB

BioScript Logistics Inc.; Calgary; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Epic Work-Life Balance

Growth Opportunities

Vibrant Culture

Attractive Compensation

Job summary

BioScript is seeking a dedicated Patient Service Coordinator to join the Calgary NW team. You will serve as the liaison between patients and healthcare providers, handling inbound/outbound calls and emails with empathy and accuracy, and escalating to clinicians as needed.

You will verify appointments, manage patient data with confidentiality, and support the Quality Service Team by tracking adverse events and product complaints, all while delivering patient-first service in a fast-paced

Qualifications

• High school diploma or 3+ years of relevant experience.
• Experience with patient management systems is a plus.
• Customer service experience, preferably in healthcare; familiarity with medical terminology is an asset, including: experience as a Pharmacy Assistant or Pharmacy Technician, PSP exposure, and healthcare program coordination environments.

Responsibilities

• Serve as a key liaison between patients and healthcare providers, coordinating care.
• Handle inbound and outbound calls and email inquiries with empathy, efficiency, and attention to detail.
• Escalate matters to physicians, nurses, or program coordinators as needed—demonstrating judgment for escalation.
• Respond to patient concerns and manage scheduling and program-related questions to resolution.
• Enter accurate patient data and uphold confidentiality and professionalism.
• Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team.
• Confirm and review appointments, locations, and schedules with care.
• Provide document filing, report submissions, and general administrative support.
• Operate effectively in a fast-paced, evolving environment and prioritize tasks.

Skills

Empathy and customer service

Strong communication

Critical thinking

Accountability

Multitasking

Team collaboration

Education

High school diploma

3+ years relevant experience

Tools

Outlook

Word

Excel

Job description

Job Category: Customer Service

Requisition Number: PATIE005114

• Posted : August 14, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Coverdale Clinics - Calgary North-West | Cliniques Coverdale - Calgary Nord-Ouest
1910 20th Ave NW, Unit 204
Calgary, Alb.
Calgary, AB T2M 1H5, CAN

Description

Join a Call Centre with a Cause: Patient Service Coordinators Needed!

As part of a call center with a cause, Patient Service Coordinators are committed to enrolling patients in identified programs while always providing optimal, patient-first customer service. The Patient Service Coordinator will consistently communicate with patients, clients, and other stakeholders, playing a critical role in patient, and overall, customer satisfaction.

This role requires the ability to think critically, assess situations with sound judgment, and take ownership of patient interactions, ensuring concerns are resolved efficiently and accurately.

Bilingual and unilingual positions available!

What we offer (and why you’ll love it here!):

• Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays.
• Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Our vibrant culture thrives on community engagement, fueled by employee feedback through OfficeVibe. From local activities to national initiatives, our passionate team extends its commitment to creating positive change beyond patient care.
• Attractive Compensation: Robust and Comprehensive compensation and benefits, available from day 1!

What & Where: Full-Time, Permanent & Calgary NW, AB

Closing Date: August 27, 2026

Why BioScript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission:

• Serve as a key liaison between patients and healthcare providers, ensuring seamless coordination of care
• Handle inbound and outbound calls and email inquiries with empathy, efficiency, and strong attention to detail
• Escalate matters to physicians, nurses, or program coordinators as needed—demonstrating judgment in determining when escalation is required
• Respond thoughtfully to patient concerns, assisting with everything from scheduling to program-related questions, while taking ownership of inquiries through to resolution
• Enter accurate patient data and uphold the highest standards of confidentiality and professionalism
• Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team
• Confirm and review appointments, locations, and schedules with clarity and care
• Support your team with document filing, report submissions, and general administrative needs
• Operate effectively in a fast-paced, ever-evolving environment, proactively identifying priorities and maintaining consistent, high-quality output
  

What You Bring to the Table:

• High school diploma or a minimum of three years of relevant employment experience
• Strong computer skills (Outlook, Word, Excel); experience in patient management systems is a plus
• Customer service experience, preferably in healthcare; familiarity with medical terminology is an asset, including:
  
  • Experience as a Pharmacy Assistant or Registered Pharmacy Technician
  • Experience working within Patient Support Programs (PSP)
  • Exposure to specialty pharmacy, infusion clinics, or healthcare program coordination environments
  • Familiarity with medication processes, reimbursement workflows, and patient onboarding
• Demonstrated ability to think critically, assess situations, and make informed decisions in a fast-paced environment
• Strong sense of accountability and ownership, with the ability to follow through on tasks and patient inquiries to completion
• Ability to take initiative, manage competing priorities, and work both independently and collaboratively
• Ability to stay calm and collected under pressure, while juggling multiple priorities
• Excellent verbal and written communication skills and active listening abilities
• Bilingualism (English/French) is considered an asset
• Proven commitment to diversity, inclusion, and cultural competence when working with patients
• A creative, independent spirit who also thrives in a collaborative, team-based environment
• Dedication to patient-first service and a desire to make a meaningful impact every day
  

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer.As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [e-mail].

Ready to make your mark? Coverdale Clinic - Where “Patient care is in our DNA.”

Take a look firsthand at what we do here! - https://www.youtube.com/watch?v=Prd_s5vXynQ