Bilingual Patient Care Coordinator (Remote)

Sentrex Health Solutions Inc.; Canada; Remote; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Wellness Program

Paid Sick Days

Dental & Extended Health Benefits

AD&D, LTD & Life Insurance

Employee & Family Assistance Program

RRSP Matching Program

Job summary

Sentrex Health Solutions Inc. in Canada is seeking a Bilingual Patient Care Coordinator to support Percuro treatment clinics remotely. You will manage appointments, reminders, medication coordination, and ensure timely patient care, collaborating with pharmacy, Haven, and PSP.

Ideal candidates are proactive problem solvers with excellent communication, meticulous attention to detail, and the ability to handle multiple tasks in a fast-paced environment; bilingual French/English required.

Qualifications

• Grade 12 education with 2 years of community college or equivalent experience.
• Excellent verbal and written communication, listening, and customer service skills.
• French/English bilingualism required.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Coordinates and tracks patient appointments to ensure timely access to treatment.
• Liaises between clinic, pharmacy, and Haven team for scheduling updates.
• Processes post infusion paperwork by entering data and uploading to CRM.
• Oversees invoicing related to post infusion paperwork.
• Responds to calls, emails, and voicemails efficiently.
• Develops relationships with patients, caregivers, and healthcare teams.
• Provides cross-coverage admin support for Haven Program.
• Manages inbound faxes and emails.
• Reports Adverse Events following SOP guidelines.
• Maintains confidentiality and professional conduct.

Skills

Verbal and written communication

Bilingual French/English

Multi-tasking

Education

Grade 12 education + 2 years post-secondary

Tools

Microsoft Office

CRM software

Phone systems

Job description

Bilingual Patient Care Coordinator (Remote)

Job Category: PerCuro

Requisition Number: BILIN003106

• Posted : August 13, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Description

Position Type: Full-time

Department: PerCuro

Work Location: Remote

Work Hours: Monday to Friday, Standard Business Hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functi4nal teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

At Sentrex, we thrive when our people thrive. We are currently looking for a Bilingual Patient Care Coordinator, to be the supportive force that empowers our Percuro treatment clinics. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail.

The Bilingual Patient Care Coordinator, will be responsible for managing all aspects of Patient Coordination, including appointment scheduling, reminder calls, medication delivery coordination, post appointment reconciliation (internal and external), and internal coordination communication (with pharmacy, Haven, PSP). The Bilingual Patient Care Coordinator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients receive optimal care throughout the PerCuro treatment clinic network with ease and in a timely manner.

Role & Responsibilities:

• Ensures patient appointments are coordinated and tracked in a timely manner resulting in timely and continued access to their required treatment.
• Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination.
• Processes all post infusion/treatment paperwork by entering patient data and uploading documents into Customer Relationship Management (CRM) (internal and external).
• Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork.
• Responds to calls, emails, and voicemails in a very efficient and friendly manner.
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
• Provides cross-coverage administrative support alongside the Haven Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Providing effective and timely management of inbound faxes and email communication.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Additional duties as required and as determined by your manager.

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
• Excellent verbal and written communication, listening, and customer service skills.
• French/English bilingualism is required.
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
• High level of proficiency with Information Technology as well as computer and software skills:
• Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policy when handling and managing patient data and information.
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.