Patient Service Representative (PSR) - Urgent Care - Duncan

Bon Secours; Duncan; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

HSA/FSA options

Life insurance

Mental health resources

Paid time off

Job summary

Bon Secours in Duncan is seeking a Patient Services Representative for Occupational Health – Urgent Care. You will process referrals, register patients, verify demographics, collect insurance cards, and maintain accurate medical records.

You will schedule appointments, transcribe orders, explain financial options, and support efficient patient flow. The role emphasizes strong communication with patients, accuracy in handling records, and teamwork within the urgent care setting.

Qualifications

• High school diploma or GED is required.
• Experience with medical billing procedures is required.
• Knowledge of medical terminology is preferred.
• Medical office software experience is required.

Responsibilities

• Greet patients and the community with professionalism and courtesy.
• Process admission paperwork and basic insurance verification.
• Answer internal and external calls in a friendly, helpful manner.
• Troubleshoot and resolve problems promptly.
• Inform Supervisor of department or patient issues immediately.
• Coordinate bed placement needs to ensure prompt admission.
• Perform other duties as assigned.

Skills

Problem solving

Computer skills

Communication

Interpersonal skills

Basic math

Education

High school diploma or GED

Associate degree in healthcare

Tools

Medical office software

ICD-9 & CPT coding

Job description

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative – Occupational Health – Urgent Care - Duncan

Job Summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Education

• High School Degree or GED (required)
• Associates Degree in Healthcare or related field (preferred)

Work Experience

• Knowledge of medical billing procedures (required)
• Medical office software experience (required)
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)
• Prior medical office experience (preferred)

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.