Patient Service Coordinator

Canadianorthodonticpartners; Cranbrook; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in orthodontic care is seeking a Patient Service Coordinator in Cranbrook. This full-time role focuses on delivering exceptional patient service and support to ensure a welcoming environment. Responsibilities include managing appointments, communicating with patients, and handling payments. Join a team dedicated to building self-esteem through beautiful smiles and enjoy a competitive wage along with comprehensive benefits.

Benefits

Competitive hourly wage + quarterly bonus

Comprehensive benefits package

Educational reimbursement program

Qualifications

• Dental office experience is an asset.
• Customer service experience is required.

Responsibilities

• Greet patients warmly and manage appointments.
• Communicate with patients regarding treatment and office policies.
• Collect and process payments, manage recurring payments.

Skills

Customer service

Communication

Time management

Organizational skills

Tools

Microsoft Office Suite

Google Suite

Job description

docbraces Cranbrook has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our team. Canadian Orthodontic Partners provides support services to docbraces Cranbrook and our national network of community-based clinics in delivering personalized orthodontic treatment. We prioritize patient care and service experience, aiming to become the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

What We Offer:

• Competitive hourly wage + quarterly bonus.
• Comprehensive benefits package including medical, dental, vision, and orthodontic coverage for employees and their families.
• Educational reimbursement program.

Key Responsibilities:

• Greet every patient with kindness, enthusiasm, and genuine interest to ensure they feel welcomed.
• Communicate with patients and guardians regarding appointments, treatment, and office policies.
• Answer all incoming calls, taking detailed notes of important conversations.
• Check voice messages, emails, mail, and team chats regularly.
• Complete ‘New Patient Phone Slips’ for new consultation bookings.
• Gather insurance information and complete insurance checklists.
• Book and organize patient appointments.
• Scan all information into patient charts.
• Use external software or calls to confirm appointments.
• Act as a liaison between the doctor and patients, as well as other dental professionals.
• Compose and send communication letters and documents as required.
• Enter initial contracts for patients.
• Collect and process payments, manage recurring payments, post day sheets, and prepare daily deposits.
• Close the day by emailing documents to the Accounting lead.
• Print practice reports and no-show reports, reschedule appointments as needed.
• Work with the Office Manager to resolve scheduling issues.
• Maintain the tidiness of the patient lounge and coffee station, and advise on stock needs.
• Implement and promote practice marketing initiatives.
• Collaborate with team members to foster a respectful and cooperative environment.
• Complete monthly call lists, tracking sheets, and checklists.
• Perform other tasks as delegated by the Office Manager.

Requirements:

• Dental office experience is an asset.
• Customer service experience is required.
• Proficiency in Microsoft Office Suite and Google Suite, with the ability to learn new programs.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong time management and organizational skills.

We are an equal opportunity employer committed to diversity and inclusion. All applicants will be considered; only those selected for an interview will be contacted.