Patient Service Associate (Ottawa, ON)

Inizio Engage; Ottawa; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Health Benefits from day 1

Length of Service Awards

Quarterly Star Awards

Yearly Inizio Circle of Excellence

Referral bonus

Library of online training

Job summary

Inizio Engage Canada seeks a Patient Services Associate to travel within Ottawa, ON, meeting health care providers and delivering patient-focused support and product information. The role emphasizes ethical messaging, documentation, and collaboration with the broader team.

The PSA will engage with physicians, nurses, and allied HCPs daily, coordinate educational material, and ensure timely trainings while upholding company standards and customer service excellence.

Qualifications

• Post-secondary education preferred but not required.
• Highly organized and team oriented.
• Dynamic, enthusiastic, and passionate with a service mindset.
• Excellent interpersonal and presentation skills.
• Proven ability to communicate a message in a professional manner.
• Strong computer literacy with Microsoft Office and Outlook; good Excel skills.
• Valid driver’s license and available vehicle.

Responsibilities

• Travel within assigned territory to represent the client product and communicate approved messaging to health care providers.
• Develop territory routing plans to maximize business and raise awareness of patient services/tools.
• Attend and complete all required trainings in a timely manner.
• Adhere to the Innovative Medicines Canada Code of Ethical Practices and regulatory requirements.
• Adhere to client and Inizio Code of Conduct.

Skills

Interpersonal skills

Presentation skills

MS Office

Outlook

Driver's license

Education

Post-secondary education

Tools

Microsoft Office

Outlook

Excel

Job description

Patient Services Associate - Ottawa, ON

Inizio Engage Canada is seeking a Patient Service Associate (PSA) that is to see physicians, nurses, and allied HCPs every day, focusing on how to help improve the lives of patients. The PSA needs to connect with various Health Care professionals by bringing them and their patients the medicines, knowledge and support they need in their assigned Territory.

The PSA is a field role that will be reporting to the Associate Manager, Inizio Engage Canada.

Key Objectives:

• Travel within assigned territory to represent the client product(s) in person or virtual (as needed by the program) to health care providers, effectively communicating the most up-to-date, approved messaging about the product’s features, benefits for the patients, clinical benefits and safety information.

• Develop territory routing plans to maximize business and increase awareness clients’ patient services/tools with a holistic approach to the clinic (total office call and networking).

• Attend and complete all required and ongoing training in due time.

• Adhere to the Innovative Medicines Canada Code of Ethical Practices and regulatory requirements under applicable law including PAAB requirements as appropriate.

• Adhere to clients and Inizio Code of Conduct

Job Holder Specification:

• Education: Post-secondary education (college, university, or equivalent) preferred but not required.

• Highly organized

• Team player

• Dynamic, enthusiastic, and passionate individual.

• Strong work ethic.

• Proven track record of success (winning performance with a service mindset)

• Excellent interpersonal and presentation skills.

• Proven ability to communicate a message in an articulate & professional manner.

• Strong Computer literacy: Proficient with Microsoft Office and Outlook; above average excel skills

• Valid driver’s license and available vehicle

Our Benefits:

• Health Benefits as of day 1 of employment

• Length of Service Awards

• Quarterly Star Awards

• Yearly Inizio Circle of Excellence Awards

• Referral bonus

• Library of online training courses

Salary range: 45k to - 50k + Car allowance + Bonus

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Don’t meet every job requirement? That’s okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your experience doesn’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.