Patient Service Associate (Edmonton, AB)

Inizio Engage; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Break between holidays

Health benefits from day 1

Star Awards—Quarterly

Circle of Excellence—annual

Referral bonus

Online training library

Job summary

Inizio Engage is seeking a Patient Services Associate in Edmonton, AB to connect with physicians, nurses, and allied health care professionals to improve patient lives. This field role reports to the Associate Manager, Inizio Engage Canada, traveling within the territory to present the latest approved messaging and patient-centric services.

The PSA will develop routing plans, participate in ongoing training, and ensure compliance with regulatory codes and the company’s standards.

Qualifications

• Education: Post-secondary education (college/university or equivalent) preferred.
• Patient-focused mindset required.
• Highly organized and detail-oriented.
• Team player with strong collaboration skills.
• Dynamic, enthusiastic, and passionate about helping patients.
• Strong work ethic and reliable.
• Proven track record of success in service environments.
• Excellent interpersonal and presentation skills.
• Able to communicate messages clearly and professionally.
• Proficient with MS Office and Outlook; strong Excel skills.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Travel within assigned territory to engage healthcare providers and communicate approved messaging.
• Develop territory routing plans to maximize reach and awareness of patient services/tools.
• Attend and complete required training in a timely manner.
• Adhere to Ethical Practices and regulatory requirements per applicable laws.
• Comply with client and Inizio Code of Conduct.

Skills

Customer focus

Communication

Presentation

Organization

Driving

Microsoft Office

Outlook

Education

Post-secondary education preferred

Tools

Microsoft Office

Outlook

Job description

Patient Services Associate (Edmonton, AB)

Inizio is seeking a Patient Services Associate who is passionate about working with physicians and nurses every day to help improve patients’ lives.

Patient Service Associate Inizio Engage Canada is seeking a Patient Service Associate (PSA) that is to see physicians, nurses, and allied HCPs everyday, focusing on how to help improve the lives of patients. The PSA needs to connect with various Health Care professionals by bringing them and their patients the medicines, knowledge and support they need in their assigned Territory.

The PSA is a field role that will be reporting to the Associate Manager, Inizio Engage Canada.

Key Objectives:

• Travel within assigned territory to represent the client product(s) in person or virtual (as needed by the program) to health care providers, effectively communicating the most up-to-date, approved messaging about the product’s features, benefits for the patients, clinical benefits and safety information.

• Develop territory routing plans to maximize business and increase awareness clients’ patient services/tools with a holistic approach to the clinic (total office call and networking).

• Attend and complete all required and ongoing training in due time.

• Adhere to the Innovative Medicines Canada Code of Ethical Practices and regulatory requirements under applicable law including PAAB requirements as appropriate.

• Adhere to clients and Inizio Code of Conduct

Job Holder Specification:

• Education: Post-secondary education (college, university, or equivalent) preferred but not required.

• Patient Focused mindset

• Highly organized

• Team player

• Dynamic, enthusiastic, and passionate individual.

• Strong work ethic.

• Proven track record of success (winning performance with a service

• mindset)

• Excellent interpersonal and presentation skills.

• Proven ability to communicate a message in an articulate & professional manner.

• Strong Computer literacy: Proficient with Microsoft Office and Outlook; above average excel skills

• Valid driver's license and available vehicle

Our Benefits:

• Break paid between Christmas and New Years

• Health Benefits as of day 1 of employment

• Length of Service Awards

• Quarterly Star Awards

• Yearly Inizio Circle of Excellence Awards

• Referral bonus

• Library of online training courses

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.