Patient Registration & Scheduling Specialist

Muskoka Algonquin Healthcare; Bracebridge; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Staff referral program

Extended health benefits

HOOPP pension

Collaborative team environment

Job summary

Muskoka Algonquin Healthcare (MAHC) is seeking an organized administrative assistant to support the main switchboard, greet patients, provide information, and direct inquiries to the correct contacts.

The role requires an Office Administration certificate or equivalent, Medical Terminology, strong computer skills, and the ability to work with healthcare software; flexibility for day, evening, night and weekend shifts. Previous hospital experience is preferred.

Qualifications

• Certificate in recognized Office Administration course or equivalent experience
• Successful completion of Medical Terminology course

Responsibilities

• Answer calls on the main switchboard and direct to extensions
• Greet patients/visitors and provide directions
• Respond to patient status inquiries using hospital systems
• Manage patient registration, admissions and discharge processing
• Schedule appointments and collect/verify demographics
• Distribute information and coordinate with departments
• Assist with off-hours package pickup/drop-off
• Respond to Code Alerts and emergencies

Skills

Excellent communication

60 wpm typing

Organizational skills

Customer service

Telephone etiquette

Healthcare software

Independent worker

Education

Office Administration certificate

Medical Terminology course

Tools

Microsoft Office

Hospital information systems

Job description

Muskoka Algonquin Healthcare (MAHC) is seeking an organized administrative assistant to support the main switchboard, greet patients, provide information, and direct inquiries to the correct contacts.

The role requires an Office Administration certificate or equivalent, Medical Terminology, strong computer skills, and the ability to work with healthcare software; flexibility for day, evening, night and weekend shifts. Previous hospital experience is preferred.