Patient Registration & Scheduling Clerk (PT)

Medisca Pharmaceuticals Inc.; Bracebridge; Hybrid; CAD 51,000 - 52,000; Part time

Benefits offered by this job

Staff referral program

Extended health benefits

HOOPP Pension Plan

Collaborative team environment

Job summary

Muskoka Algonquin Health Care (MAHC) is hiring a Central Registration & Scheduling Clerk on a temporary part-time basis for two sites in Bracebridge. The role supports patient registration, appointment scheduling, and switchboard duties across HDMH and SMMH.

The successful candidate will have an Office Administration certificate, medical terminology training, and strong clerical and customer service skills. Flexible day/evening shifts, with on-site work at Bracebridge.

Qualifications

• Significant recent clerical experience with strong organization.
• Excellent keyboarding and computer skills (60 wpm) involving spreadsheets and word processing.
• Excellent interpersonal, verbal and written communication abilities.
• Ability to organize and control all department functions.
• Knowledge of office equipment (computers, fax, photocopier).
• Experience with healthcare-oriented software and systems.
• Capable of independent work with good judgment and initiative.
• Previous hospital experience is preferred.
• Strong customer service and diplomacy in person and by phone.

Responsibilities

• Answer calls on the main switchboard and direct inquiries to the right department.
• Greet patients/visitors and provide basic information and directions.
• Respond to patient status inquiries using hospital systems and lists.
• Respond to and announce Code Alerts; direct calls in emergencies.
• Assist with package pickup/drop-off during off hours.
• Interview patients to collect/verify demographic or financial data for registration.
• Process admission, discharge, and transfers.
• Receive and process appointment/test requisitions as per procedures.
• Book appointments via telephone and collect/verify relevant information.
• Provide preparation instructions for appointments and scheduling changes.

Skills

Clerical experience

Keyboarding

Interpersonal communication

Customer service

Telephone etiquette

Independent work

Work under pressure

Flexible scheduling

Ability to learn hospital systems

Education

Office Administration certificate

Medical Terminology

Tools

Healthcare software programs

Job description

Muskoka Algonquin Health Care (MAHC) is hiring a Central Registration & Scheduling Clerk on a temporary part-time basis for two sites in Bracebridge. The role supports patient registration, appointment scheduling, and switchboard duties across HDMH and SMMH.

The successful candidate will have an Office Administration certificate, medical terminology training, and strong clerical and customer service skills. Flexible day/evening shifts, with on-site work at Bracebridge.