Patient Experience Coordinator

Jackalope Digital LLC; Oakville; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Halton Healthcare in Oakville is hiring a Patient Experience Coordinator to handle first-line inquiries and report concerns through the occurrence reporting system. You will respond with warmth, coordinate with Quality & Experience specialists, and ensure issues are escalated when needed.

You will greet patients, support meetings, and maintain data accuracy. This role requires strong communication, time management, and the ability to work independently or with a team in a busy hospital

Qualifications

• Respond to patient feedback with warmth and professionalism.
• Capture and document feedback in the occurrence reporting system.
• Coordinate responses with Quality & Experience teams.
• Greet patients and families at hospital sites.

Responsibilities

• Provide standardized responses to routine patient and staff inquiries.
• Support the Quality & Experience Specialists to coordinate responses to issues.
• Coordinate meetings related to patient relations processes and flag items needing timely follow up.
• Escort patients and families to meeting locations when requested.

Skills

Independent work

Team collaboration

Active listening

Written communication

Interprofessional collaboration

Data collection and reporting

Time management

Prioritization

Presentation skills

Relationship building

Computer literacy

Tools

Occurrence Reporting Software

Databases

Job description

Halton Healthcare is a leading Ontario hospital system serving the communities of Oakville, Milton, and Halton Hills through Oakville Trafalgar Memorial Hospital, Milton District Hospital, and Georgetown Hospital. With a shared purpose "To Care," Halton Healthcare is committed to delivering exemplary patient experiences, always, through compassionate, high-quality, and integrated care. The organization is recognized for its strong focus on patient safety, innovation, and continuous improvement, and fosters a collaborative and inclusive workplace where people are supported to make a meaningful impact.

The Patient Experience Coordinator provides first line response to all inquiries and occurrence reports coming through the occurrence reporting system, ensuring timely responses to feedback related to quality and experiences of care. The Coordinator responds to patient feedback with warmth, professionalism and compassion, and ensures that patient feedback is appropriately captured in the occurrence reporting system.

The Patient Relations Coordinator is equipped to provide standardized responses to routine patient and staff inquires, and supports the Quality & Experience Specialists to coordinate responses to minor and moderate issues, ensuring major issues are escalated in a timely manner through the appropriate process for serious response. The Coordinator actively manages operational and clinical requests related to the Occurrence Reporting Software, and works with ICT to ensure software technological issues are resolved.

The Coordinator is also responsible for coordinating meetings, reviews, related to patient relations processes, and will flag items requiring timely follow up.The Coordinator will also greet patients/families attending to hospital sites for family meetings and will escort them to meeting locations as required.

• Able to work both in an independent, self-directed manner or as part of a team

• Excellent listening, verbal and written communication skills

• Inter professional, organizational, problem solving, and communication skills

• Proficient in collecting and reporting data

• Excellent time management skills

• Ability to manage multiple competing priorities, and prioritize initiatives in a fast paced and changing environment working under tight timelines

• Excellent presentation skills

• Effective at building relationships and gaining credibility with patients, families and other stakeholders groups

• Superior computer skills including work with various databases

Hours: Monday to Friday, 7.5 hour day shifts; 0800-1600 (Hours are subject to change based on operational needs)

Date Posted: August 28, 2026

Internal application deadline: September 10, 2026

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providingaccommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Actmandates that hospitals establish health surveillance programs for all individuals working within the hospital.This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare's Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.