Patient Concierge- Receptionist- Full Time- Permanent

Prelude Fertility, Inc.; Calgary; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Health Benefits

Health Spending Account

Employer-Matched Retirement Plan

Fertility Benefits

Wellness tools

Job summary

Regional Fertility Program in Calgary is hiring a Full-Time Patient Concierge / Receptionist for a permanent on-site role. You will greet patients, manage EMR records, book appointments, and handle payments while maintaining a calm, welcoming environment.

You should be computer-savvy with fast typing and strong time management. A high school diploma is required; post-secondary in admin/healthcare is a plus, as is Medical Office Administration certification.

Qualifications

• Greet and check in patients
• Update patient records in EMR
• Book appointments and send reminders
• Process payments and reconciliation of daily reports
• Prepare charts and assist with billing

Responsibilities

• Be the face and voice of the clinic in person, over the phone and online
• Escort patients to ultrasound rooms and maintain a calm waiting area
• Maintain organized reception and front desk operations
• Collaborate with clinicians and billing team to ensure smooth visits

Skills

Computer skills

Fast typing

Time management

Willingness to learn

Education

High school diploma

Post-secondary in admin/healthcare

Medical Office Administration certification

Tools

EMR software

Job description

Patient Concierge- Receptionist- Full Time- Permanent

Job Category: Administrative

Requisition Number: RECEP005157

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Regional Fertility Program | 736A
Cambrian Centre, Suite 400
2000 Veteran's Place NW
Calgary, AB T3B4N2, CAN

Description

We're Hiring! Join the Regional Fertility Program in Calgary

1 Full-Time Patient Concierge / Receptionist – Permanent position

Who You Are:

You're friendly, organized, and calm under pressure. You enjoy creating a welcoming experience and keeping things running smoothly behind the scenes. You thrive in a caring, professional environment, and love being the first smile patients see.

What You’ll Do:

Be the face and voice of our clinic — online, on the phone, and in person!

Greet & check in patients

Update and manage patient records in EMR

Book appointments & send reminders

Process payments & reconcile daily reports

Prepare charts & assist with billing

Escort patients to ultrasound rooms

Maintain a calm, respectful waiting room

What You Bring:

Computer savvy + fast typing

Great time management

Willingness to learn and grow

High school diploma (Post-secondary in admin/healthcare = a plus!)

Certification in Medical Office Administration? Even better!

What’s In It for You?

Health Benefits + Health Spending Account

Employer-Matched Retirement Plan (for permanent position)

Fertility Benefits (for permanent position)

Wellness tools (meditation, sleep, focus apps)

First-class clinic environment

• Salary rate: $21-$23 CAD hourly
• Schedule: Mon-Friday, one weekend per month.

About Us

At RFP, we support patients with compassion and care throughout their fertility journey. Your role as Receptionist sets the tone for every visit — and helps ensure each person feels seen, heard, and supported.

Equal Opportunity Employer: The Regional Fertility Program is an equal opportunity employer committed to celebrating diversity and fostering an inclusive environment for all employees and applicants. Please let us know if you require reasonable accommodation during the application or interview process.

We also extend our thanks to all candidates who apply. Due to the volume of applications, we may be unable to respond personally to each one, but we truly appreciate your interest. We look forward to connecting with you in this search or future opportunities.