Patient Care Coordinator

The Fertility Partners Inc; Vancouver; On-site; CAD 52,000 - 73,000; Full time

Job summary

Grace Fertility Centre is seeking a Patient Care Coordinator to support the REI team by coordinating patient appointments and providing confidential administrative assistance. You will book new and follow-up visits, triage referrals, and prepare patients for consultations with the fertility specialists.

The role requires completing a Medical Office Assistant certificate and Grade 12, with experience in an outpatient or specialist setting.

Qualifications

• Graduation from Grade 12 and Medical Office Assistant certificate.
• Experience scheduling multiple appointment types in a specialist setting.
• Collaborative work with healthcare professionals within a medical facility for 2+ years.

Responsibilities

• Coordinate physician daily schedule and book various patient appointments.
• Triages referrals, reviews history, and orders relevant fertility testing.
• Manage patient care follow-up and respond to calls/emails regarding processes.

Skills

Communication

Multitasking

Scheduling

Patient care

EMR software

Independent work

Team collaboration

Data entry

Education

Grade 12

Medical Office Assistant certificate

Tools

EMR software

PCs & Office software

Job description

Supporting the Vision, Values, Purpose, and Commitment of Grace Fertility Centre: Reporting to the Clinic Operations Manager, the Patient Care Coordinator provides confidential administrative support to our Reproductive Endocrinologist and Infertility (REI) specialists for the purpose of coordinating patient appointments and quality patient care

Key Areas of Involvement Include:

• Manage physician's daily schedule.
• Book appointments for new patients, follow-up visits, orientations, counsellors, andrology, OR, hospital tests, etc.
• New Patient Bookings

• Triage referrals, assess history and order relevant fertility testing prior to consultations.
• Take patient history and review necessary testing.
• Working with the Electronic Medical Records (EMR) program, ensure all relevant test results have been completed prior to seeing the physician, when necessary, contact the patient and rebook the appointment.
• Set up, confirm, and update patient and partner demographic information in the EMR.
• Anticipate and obtain any special reports that may be of assistance to the physician in developing a treatment plan (i.e., patient has seen a urologist - locate urologist' consultation letter)

Follow-up/Patient Centred Care

• Manage patient care after consultation but prior to treatment. Handle all calls and emails regarding processes and orientation bookings.
• Booking for failed cycle follow-up
• Assessing patient needs and accommodating accordingly.
• Support Nursing team to facilitate patient care.
• Support the physician with their additional duties outside of the clinic (i.e., teaching, public speaking, personal commitments
• Quickly and efficiently handle all incoming calls
• Other duties as needed.

Qualifications:

Education, Training and Experience:

• Graduation from Grade 12 and completion of Medical Office Assistant certificate program.
• Experience working in a specialist's office scheduling multiple types of appointments.
• Two years experience working collaboratively with other healthcare professionals within a medical facility.

Skills and Abilities:

• Ability to work quickly and accurately in all areas of responsibility
• Ability to anticipate patient's and physician's needs
• Demonstrated ability to organize and prioritize work in an environment subject to changing deadlines, stress, and interruptions
• Ability to communicate effectively both verbally and in writing
• Proven professional, positive attitude in all aspects of work
• Ability to remain aware of other team members and to adjust workload to assist when required
• Ability to work independently and as a member of a multi-disciplinary team
• Broad knowledge of computerized database programs including EMR software
• Proficient in the use of personal computers and applicable software applications
• Physical ability to carry out all duties of the position