Patient Care Specialist - Reimbursement & Support (Hybrid)

GreenShield; Canada; Hybrid; CAD 44,000 - 69,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement savings

Paid time off

Mental health support

Job summary

GreenShield is a proudly Canadian, national non-profit health care and insurance organization seeking a Patient Care Specialist. You will act as a primary liaison between physicians, patients and the internal team to coordinate enrollment and ongoing therapy support.

You will manage patient starts, handle enrollment and documentation, and help patients navigate public and private reimbursement programs with a focus on accuracy and timely communication.

Qualifications

• Experience in healthcare or pharma with direct patient interaction.
• Familiar with public and private drug reimbursement plans.
• Experience in customer service or call centre settings.
• Strong communication, written and verbal, with patients and professionals.
• Proficient with MS Office and CRM databases.
• Ability to work in a fast-paced, collaborative team environment.
• Detail-oriented with sound judgement and compliance awareness.

Responsibilities

• Serve as single point of contact with physicians for program coordination.
• Collaborate with pharmacy team to support patient care.
• Provide updates to physicians on patient status and follow-ups.
• Accurately chart patient information in the CRM system.
• Resolve client issues regarding physician assignments and enrollment.
• Manage patient starts from enrollment to therapy onset.
• Coordinate patient welcomes, program introductions, and consent.
• Explain program offerings including case management and reimbursement support.
• Understand reimbursement mechanisms in public and private sectors.

Skills

Healthcare experience

Patient communication

Public drug reimbursement knowledge

Call centre experience

CRM software

MS Office

Team collaboration

Attention to detail

Education

College Diploma or University degree

Tools

MS Office

CRM system

Job description

GreenShield is a proudly Canadian, national non-profit health care and insurance organization seeking a Patient Care Specialist. You will act as a primary liaison between physicians, patients and the internal team to coordinate enrollment and ongoing therapy support.

You will manage patient starts, handle enrollment and documentation, and help patients navigate public and private reimbursement programs with a focus on accuracy and timely communication.