Healthcare Credentialing & Network Support Associate

Green Shield Canada (GSC); Toronto; Hybrid; CAD 44,000 - 69,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement savings

Paid time off

Mental health support

Job summary

Green Shield Canada is seeking a conscientious Practitioner Network Administrative Associate to support credentialing, recredentialing, and day-to-day practitioner support within the Practitioner Network Operations team. You will coordinate annual recredentialing, track licensing documents, and maintain accurate records while delivering high service levels.

Working in a hybrid model, you will use MS Office, Google Suite and HubSpot to manage workflows, respond to practitioner inquiries, and

Qualifications

• Completion of a college diploma or university degree in a related field or equivalent combination of education and experience.
• Experience in an administrative, coordination, customer service, healthcare or related role.
• Previous experience in a client- or customer-facing role.
• Excellent written and verbal communication skills with attention to detail.
• Strong ability to organize information and synthesize key facts for reporting purposes.
• Ability to lead administrative tasks, such as note taking and booking onboarding sessions.

Responsibilities

• Coordinate the annual practitioner recredentialing process, including obtaining, reviewing and tracking licensing and professional documentation.
• Proactively communicate with practitioners to ensure credentialing requirements are completed accurately and within required timelines.
• Maintain accurate practitioner records and support compliance with network standards and requirements.
• Use HubSpot and other internal systems to track practitioner credentialing activities and follow up on outstanding requirements.
• Respond to practitioner inquiries related to credentialing, payments, network participation and day-to-day administrative support.
• Support ongoing maintenance and quality of the network through timely and accurate administrative processes.
• Build positive relationships with practitioners and provide a high level of customer service while representing GreenShield Health.

Skills

Administrative coordination

Customer service

Healthcare experience

Communication skills

Organizational skills

Time management

Problem solving

Independent and team work

Education

College diploma or university degree

Tools

MS Office

Google Suite

HubSpot

Job description

Green Shield Canada is seeking a conscientious Practitioner Network Administrative Associate to support credentialing, recredentialing, and day-to-day practitioner support within the Practitioner Network Operations team. You will coordinate annual recredentialing, track licensing documents, and maintain accurate records while delivering high service levels.

Working in a hybrid model, you will use MS Office, Google Suite and HubSpot to manage workflows, respond to practitioner inquiries, and