Remote Patient Access & Benefits Specialist

McKesson Corporation; Canada; Remote; CAD 45,000 - 65,000; Full time

Job summary

McKesson is seeking a Patient Services Specialist to support enrollment and patient services within our Canada-based programs. You will coordinate enrolments, act as a main contact for patients, healthcare providers, pharmacies, and insurers, and guide patients through forms and reimbursement steps.

The role requires 3+ years in patient support, strong English communication, and proficiency with Microsoft tools. Remote work is available across Canada, with standard daytime hours Mon-Fri.

Qualifications

• 3+ years of related experience in customer or patient support.
• Experience in high-volume service, contact centre, healthcare, insurance, pharmacy, reimbursement, or similar environment.
• Experience managing cases, coordinating documentation, or maintaining detailed records.
• Strong written and verbal English communication skills.
• Proficiency with Microsoft Word, Excel, Outlook, and electronic case-management or customer-record systems.
• Must be legally authorized to work in Canada.
• Must be available to work Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time.

Responsibilities

• Coordinate the timely enrolment of patients into assigned Patient Support Programs.
• Serve as a key point of contact for patients, healthcare professionals, pharmacies, and insurance providers.
• Guide patients and healthcare providers through required forms, consent documentation, and reimbursement processes.
• Investigate public and private drug coverage, including provincial plans, employer-sponsored benefits, and other funding options.
• Conduct patient financial‑assistance assessments in accordance with program guidelines.
• Coordinate with specialty and retail pharmacies to support timely access to prescribed medications and treatment.
• Proactively manage patient cases and follow up on outstanding documentation, coverage decisions, renewals, and financial‑assistance requirements.
• Process and maintain accurate patient records, including enrolment forms, laboratory results, infusion reports, copayment information, and reimbursement documentation.
• Respond to inbound telephone and email inquiries and conduct outbound follow‑up with patients and program stakeholders.
• Identify, document, and report adverse events and product complaints within required timelines and established procedures.
• Meet program service standards and key performance indicators related to response times, case management, documentation quality, and patient contact.
• Protect patient confidentiality and handle personal health information in accordance with privacy, quality, and program requirements.
• Participate in training, quality‑assurance initiatives, and continuous process improvement.
• Complete other related duties as assigned.

Skills

Customer support

English communication

Documentation management

Problem solving

Education

Healthcare administration / related field

Tools

Microsoft Word

Excel

Outlook

Job description

McKesson is seeking a Patient Services Specialist to support enrollment and patient services within our Canada-based programs. You will coordinate enrolments, act as a main contact for patients, healthcare providers, pharmacies, and insurers, and guide patients through forms and reimbursement steps.

The role requires 3+ years in patient support, strong English communication, and proficiency with Microsoft tools. Remote work is available across Canada, with standard daytime hours Mon-Fri.