Patient Care Advocate & Coordination Specialist

GreenShield; Canada; On-site; CAD 51,000 - 79,000; Full time

Job summary

GreenShield is seeking a One Point Patient Care Specialist in Canada to serve as the primary contact for physicians and patients enrolled in the patient support program. You will coordinate enrollment through therapy initiation, advocate for patients, and navigate reimbursement pathways to ensure timely access to therapy.

You will collaborate with physicians, pharmacists, and the care team, maintaining clear communication, managing patient starts, and documenting interactions in the CRM to

Qualifications

• Post-secondary degree in healthcare, life sciences, nursing, pharmacy, or related field (or equivalent).
• 3–5 years in patient support programs, case management, or specialty pharmacy.
• Strong understanding of Canadian reimbursement processes (public and private).
• Excellent communication, organizational, and problem-solving skills.
• Independent work style with cross-functional collaboration.
• CRM and Power BI experience preferred.

Responsibilities

• Serve as the single point of contact for physicians and patients.
• Provide updates on patient status and follow up for continuity of care.
• Conduct welcome calls, gather information, obtain consent, and introduce services.
• Inform patients about support services and reimbursement options.
• Maintain professional, empathetic communication and resolve issues.
• Manage patient starts from enrollment through therapy initiation.
• Coordinate services including self-injection training and delivery.
• Document interactions in the CRM system and support continuity of care.
• Report adverse events and product complaints per policy.

Skills

CRM proficiency

Power BI

Communication

Team collaboration

Education

Post-secondary degree in healthcare or life sciences

Tools

Kroll CRM

Microsoft Office Suite

Job description

GreenShield is seeking a One Point Patient Care Specialist in Canada to serve as the primary contact for physicians and patients enrolled in the patient support program. You will coordinate enrollment through therapy initiation, advocate for patients, and navigate reimbursement pathways to ensure timely access to therapy.

You will collaborate with physicians, pharmacists, and the care team, maintaining clear communication, managing patient starts, and documenting interactions in the CRM to