ONE POINT PATIENT CARE SPECIALIST (12-MONTH CONTRACT)

Green Shield Canada; Canada; Presencial; CAD 51.000 - 79.000; Jornada completa

Descripción de la vacante

GreenShield is seeking a One Point Patient Care Specialist in Canada to serve as the primary contact for physicians and patients enrolled in the patient support program. You will coordinate enrollment through therapy initiation, advocate for patients, and navigate reimbursement pathways to ensure timely access to therapy.

You will collaborate with physicians, pharmacists, and the care team, maintaining clear communication, managing patient starts, and documenting interactions in the CRM to

Formación

• Post-secondary degree in healthcare, life sciences, nursing, pharmacy, or related field (or equivalent).
• 3–5 years in patient support programs, case management, or specialty pharmacy.
• Strong understanding of Canadian reimbursement processes (public and private).
• Excellent communication, organizational, and problem-solving skills.
• Independent work style with cross-functional collaboration.
• CRM and Power BI experience preferred.

Responsabilidades

• Serve as the single point of contact for physicians and patients.
• Provide updates on patient status and follow up for continuity of care.
• Conduct welcome calls, gather information, obtain consent, and introduce services.
• Inform patients about support services and reimbursement options.
• Maintain professional, empathetic communication and resolve issues.
• Manage patient starts from enrollment through therapy initiation.
• Coordinate services including self-injection training and delivery.
• Document interactions in the CRM system and support continuity of care.
• Report adverse events and product complaints per policy.

Conocimientos

CRM proficiency

Power BI

Communication

Team collaboration

Educación

Post-secondary degree in healthcare or life sciences

Herramientas

Kroll CRM

Microsoft Office Suite

Descripción del empleo

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.

We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $51,383.00 - 79,261.00

The One Point Patient Care Specialist is the primary point of contact for assigned physicians and their patients enrolled in the patient support program. This role ensures seamless coordination of care from enrollment through therapy initiation and ongoing treatment. Acting as a patient advocate, the One Point Patient Care Specialist facilitates communication between patients, physicians, and the pharmacy team, while also navigating reimbursement pathways and ensuring timely access to therapy.

KEY RESPONSIBILITIES

Physician & Patient Communication

• Serve as the single point of contact for assigned physicians and patients.
• Provide ongoing updates to physicians regarding patient status and follow up to ensure continuity of care.
• Conduct welcome calls with new patients, gather relevant information, obtain consent, and introduce them to program offerings.
• Inform patients about available support services (case management, reimbursement support, self-injection training, prescription coordination, adherence support).
• Maintain professional, empathetic, and proactive communication to resolve client and patient issues.

Care Coordination & Patient Support

• Manage all patient starts from enrollment through therapy initiation.
• Ensure coordination of program services, including self-injection training and medication delivery.
• Contact patients periodically to confirm adherence and coordinate medication delivery schedules.
• Act as a patient advocate by exploring funding options, assisting with reimbursement processes, and supporting continuity of care.

Clinical & Reimbursement Expertise

• Maintain expert-level knowledge of assigned molecule(s).
• Demonstrate strong understanding of reimbursement mechanisms in public and private sectors, specifically within assigned territory.
• Administer financial means tests and manage all aspects of patient financial assistance, as applicable.
• Develop and maintain accurate documentation to support successful reimbursement outcomes.

Collaboration & Compliance

• Work collaboratively with Program Management, Patient Care Specialists, and Field/Case Managers to address escalations or interruptions in the patient journey.
• Ensure accurate and timely documentation in the CRM system.
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) promptly in accordance with policies and procedures.

WHO WE'RE LOOKING FOR

• Post-secondary degree in healthcare, life sciences, nursing, pharmacy, or related field (or equivalent combination of education and experience).
• Minimum of 3–5 years of experience in patient support programs, case management, or specialty pharmacy setting (specifically reimbursement and patient data coordination).
• Strong understanding of reimbursement processes in Canadian healthcare (public and private).
• Excellent communication, organizational, and problem-solving skills.
• Demonstrated ability to work independently while collaborating effectively within a cross-functional team.
• Proficiency in CRM systems (at least one year of experience with Kroll preferred) and Microsoft Office Suite.
• Proficiency in Power BI preferred.
• Bilingualism (English/French) is considered a strong asset.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.