Patient Care Coordinator - River Dental

hellodent; Medicine Hat; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Total rewards package

EFAP

Career development

CE events

Work-life balance

Modernized technology

Job summary

River Dental in Medicine Hat is seeking an Administrative professional with at least 1 year of experience to support daily operations, scheduling, and patient communication. Strong dental software familiarity will help manage recalls, billing, and records efficiently.

Join a team delivering comprehensive dental services, with opportunities for development and a supportive work environment. This on-site role offers regular hours and engagement with a busy clinic.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background is a plus.
• Experience with Dental software.

Responsibilities

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave.
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps.
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments.
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment.
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner.
• Effectively manage the recall system and accurately maintain the patient database.
• Process referral letters and other patient correspondence upon receipt from the provider.
• Manage and file all patient records and charts.
• Demonstrate active listening and empathy to patients using effective communication skills.

Skills

Administrative experience

Communication skills

Customer service

Education

Clinical background asset

Tools

Dental software

Job description

About Us:

River Dental has been serving Medicine Hat and the surrounding areas for over 55 years. Our team of six dentists bring extensive experience, which has enabled us to diversify and concentrate our energy in becoming well-versed in different areas of dental services. We provide full service dental care to meet the individual needs of our patients including orthodontics, endodontics, oral surgery, cosmetic services and sedation services.

We are committed to staying at the cutting edge of dental technology to provide the best quality care to our patients in the most effective way. The technology used at our practice includes3D X-Ray Imaging, Cerec 3D, and Laser Technologies.

We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Schedule:

Monday - Friday from 8:00am - 4:00pm, with some Saturdays from 9:00am - 2:00pm. Schedule may rotate.

Benefits of Joining Our Team:

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.