Patient Care Coordinator - Ferris Lane Dental

Dental Corporation of America (DCA); Barrie; Presencial; CAD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RRSP matching

Total rewards package

Employee & Family Assistance Program

Gym discounts

Descripción de la vacante

Ferris Lane Dental in Barrie, Ontario is seeking a Dental Administrator to welcome patients, manage scheduling, and maintain patient records. The role requires experience with dental software (Open Dental preferred) and a proactive, customer-service approach.

Responsibilities include billing, insurance claims, and ensuring accurate records, with a focus on professional patient care and efficient operations. This is a replacement position with a competitive hourly rate and growth opportunities.

Formación

• 1 year of dental administration experience required.
• Experience with Open Dental software is an asset.
• Dental software experience is required.

Responsabilidades

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize and file all patient records and charts.
• Proactively manage potential cancellations and address objections to keep appointments.
• Complete patient billing, process payments, submit insurance claims, and respond to fee inquiries professionally.

Conocimientos

Dental administration

Customer service

Herramientas

Open Dental

Descripción del empleo

Get to know us:Ferris Lane Dental is conveniently located just West of Hwy 400, with plenty of free parking! Our office has been proudly serving the Barrie community and surrounding area for over 30 years. We offer a variety of dental services, including cosmetic procedures, orthodontics (including Invisalign), sedation options for anxious patients and emergency treatment. Please visit our website to learn more.Schedule:Monday: 12.00pm - 6.00pmTuesday: 1.00pm - 8.00pmThursday: 1.00pm - 8.00pmFriday (once a month): 10.00am - 3.00pmSaturday (twice a month): 10.00am - 3.00pmWhat Sets Us Apart:Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your termsBrilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance ProgramBuild Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growthCulture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growthThe wage for this Dental Administrator position is $23-$25/hour depending on skills, experience, and location.Please note that this is a replacement job opening.Your Role:Welcome and assist patients upon arrival, creating a warm and positive first impressionOptimize the daily appointment schedule to ensure full utilization with minimal gapsEffectively manage the recall system and maintain accurate, up-to-date patient recordsHandle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellationsProcess referral letters and other patient correspondence from providers; organize, manage, and file all patient records and chartsProactively manage potential cancellations and address objections to encourage patients to keep their appointmentsComplete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive mannerAbout You:Minimum 1 year of Dental Administration experience is requiredExperience with Open Dental software is an asset, experience with dental software is requiredClinical background is considered an assetApplication Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.