Patient Care Coordinator

Peak Dental Group; Fort McMurray; On-site; CAD 42,000 - 62,000; Full time

Job summary

A dental practice in Fort McMurray, Alberta, is looking for a patient care coordinator who will be responsible for booking appointments and providing excellent customer service. The ideal candidate should have at least three years of experience in sales and service. Duties include answering phones, confirming appointments, and managing referrals. This role offers a chance to work in a dynamic environment with a focus on patient care and satisfaction.

Qualifications

• Minimum 3 years experience in sales and service.

Responsibilities

• Responsible for booking patient appointments and providing excellent customer service.
• Answer phones, confirm appointments, and manage referral inquiries.

Skills

Customer service

Sales experience

Job description

Duties

• The patient care coordinator is responsible for booking patient appointments and facilitating an excellent custom service experience.
• You will be answering phones, booking appointments, confirming appointments, answering and responding to any leads through web marketing platforms or any new patient referral inquiries, poke calls, RecallMax follow-ups, and pre-determinations; as well as acquiring and presenting a break-down of benefits and the cost of treatment to patients.

Qualifications

• You must have a minimum 3 years experience in sales and service.