Patient Experience Lead — Physiotherapy Clinic

Lifemark Health Group; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Job summary

Lifemark Health Group is seeking a Care Coordinator in Ottawa to support the clinic operations and patient flow. This role focuses on delivering friendly, professional service to patients, staff, funders, and referral sources during intake, scheduling, billing and communications.

Responsibilities include answering calls, scheduling appointments, data entry, invoicing, and coordinating with the Care Coordinator Manager and Clinic Director.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and telephone etiquette.
• Strong organizational, prioritization and multi-tasking abilities.
• Excellent verbal and written communication and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls, greet patients and visitors, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient’s first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccuracies.
• Coordinate scheduling of patient appointments and maintain the patient’s medical record.
• Collect payment at time of service.
• Track coverage for all funding streams to ensure approvals.
• Complete data entry and billing.
• Coordinate courier packages and process emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Organizational skills

Communication

Data entry

Multi-tasking

Flexibility

Physiotherapy experience

Education

High School Diploma

Job description

Lifemark Health Group is seeking a Care Coordinator in Ottawa to support the clinic operations and patient flow. This role focuses on delivering friendly, professional service to patients, staff, funders, and referral sources during intake, scheduling, billing and communications.

Responsibilities include answering calls, scheduling appointments, data entry, invoicing, and coordinating with the Care Coordinator Manager and Clinic Director.