Patient Care Coordinator

Endodontic Care Cambridge; Cambridge; On-site; CAD 42,000 - 54,000; Full time

Job summary

Endodontic Care Cambridge seeks a warm, organized Patient Care Coordinator to become one of the first members of our Cambridge team.

You’ll greet patients, answer calls and emails, schedule appointments, coordinate patient care, and support front-desk operations to keep the office running smoothly.

Dental experience is an asset but not required; we value clear communication, initiative, and a passion for delivering an exceptional patient experience.

Qualifications

• Experience in front-desk or client-facing roles.
• Healthcare or customer service background is a plus.
• Willingness to learn new technology and processes.

Responsibilities

• Welcoming patients and making them feel comfortable from first contact.
• Answering phones, emails, and patient inquiries.
• Scheduling appointments and coordinating patient care.
• Communicating with referring dental offices.
• Managing referrals and helping patients navigate treatment.
• Handling administrative and front-desk responsibilities.
• Keeping the office organized and running smoothly.
• Identifying ways to improve the patient experience.
• Supporting community outreach, marketing, and growth initiatives as the role develops.

Skills

Excellent communication

Customer service

Front-desk

Organized

Problem solving

Job description

We’re building something special in Cambridge, and we’re looking for the right person to help us build it.

Endodontic Care is a new specialty dental practice focused on exceptional patient care, outstanding communication, and creating an experience that feels very different from a traditional dental office.

We’re looking for a Patient Care Coordinator to join us as one of the first members of our Cambridge team.

We’re looking for someone who is warm, organized, resourceful, self-motivated, and genuinely enjoys taking care of people. Someone who notices what needs to be done and takes ownership of it. Someone who would be excited by the opportunity to help shape how a new practice operates and grows.

What you’ll do

Patient Care Coordinator

Endodontic Care — Cambridge, Ontario

We’re building something special in Cambridge, and we’re looking for the right person to help us build it.

Endodontic Care is a new specialty dental practice focused on exceptional patient care, outstanding communication, and creating an experience that feels very different from a traditional dental office.

We’re looking for a Patient Care Coordinator to join us as one of the first members of our Cambridge team.

We’re looking for someone who is warm, organized, resourceful, self-motivated, and genuinely enjoys taking care of people. Someone who notices what needs to be done and takes ownership of it. Someone who would be excited by the opportunity to help shape how a new practice operates and grows.

What you’ll do

You’ll be one of the first people our patients and referring dental offices interact with, so communication and hospitality are central to the role.

Responsibilities will include:

• Welcoming patients and making them feel comfortable from their first interaction with our office
• Answering phones, emails, and patient inquiries
• Scheduling appointments and coordinating patient care
• Communicating with referring dental offices
• Managing referrals and helping patients navigate the treatment process
• Handling administrative and front-desk responsibilities
• Helping keep the office organized and running smoothly
• Identifying ways we can improve the patient experience
• Supporting community outreach, marketing, and practice-growth initiatives as the role develops

Who we’re looking for

Dental experience is an asset, but it is not required.

We are much more interested in finding the right person.

You may come from dentistry, healthcare, hospitality, customer service, retail, or another environment where providing an exceptional experience matters.

• Is exceptionally friendly and comfortable speaking with people
• Communicates clearly and professionally
• Is organized and reliable
• Takes initiative rather than waiting to be told what to do
• Learns new technology quickly
• Pays attention to details
• Enjoys solving problems
• Takes pride in doing things well
• Wants to grow with a business rather than simply fill a position

The opportunity

Because this is a new practice, this role has the potential to evolve considerably.

As we grow, we want our team members to develop areas of responsibility that match their strengths and interests. For the right person, that could eventually include patient experience, referral relationships, marketing, community outreach, operations, or other aspects of growing the practice.

We’re looking for someone who wants to be part of that journey from the beginning.