Patient Access & Flow Leader

Delphi Technologies; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Holland Bloorview Kids Rehabilitation Hospital is seeking a Manager, Client Access and Flow to lead operational improvements across inpatient and ambulatory services. You will drive access, throughput and bed utilization with a data-driven approach and cross-functional collaboration.

You will report to the Senior Director and work with clinical leaders to align policies, transitions and partnerships while overseeing staffing, budgets and performance metrics.

Qualifications

• Undergraduate degree in Health Administration or equivalent; Master’s degree asset.
• Two+ years of healthcare management experience.
• Registration with a regulatory College preferred.
• Knowledge of patient flow principles and healthcare quality improvement; Lean Six Sigma preferred.
• Strong people leadership and budgeting skills.
• Ability to analyze complex data and manage multiple priorities.

Responsibilities

• Optimize access and flow across inpatient and ambulatory services.
• Lead data-informed improvements using Meditech and Cognos.
• Oversee staffing, scheduling, and vendor relations.
• Collaborate with clinical leaders and external partners on policies and transitions.
• Liaise with Safehaven for the TCMCC program and monitor performance.
• Develop annual operating plans with clear targets and quality indicators.

Skills

Healthcare management

Data analysis

Change leadership

Budget management

Education

Bachelor's in Health Administration

MBA asset

Tools

IISE knowledge

Job description

Holland Bloorview Kids Rehabilitation Hospital is seeking a Manager, Client Access and Flow to lead operational improvements across inpatient and ambulatory services. You will drive access, throughput and bed utilization with a data-driven approach and cross-functional collaboration.

You will report to the Senior Director and work with clinical leaders to align policies, transitions and partnerships while overseeing staffing, budgets and performance metrics.