System Operations Manager

NL Health Services; Carbonear; On-site; CAD 82,000 - 107,000; Full time

Job summary

NL Health Services in Carbonear is seeking a Zone Manager to lead patient flow and coordinate admissions and bed placement across sites. You will be part of the Integrated Operations Center at Carbonear General Hospital, guiding clinical activities related to access and flow with a focus on timely home discharge and efficient care transitions.

The role involves day to evening hours, leadership duties, and collaboration with regional acute care and long-term care partners to achieve improved

Qualifications

• Bachelor's degree in a health-related discipline is required.
• Master's degree is preferred.
• Minimum five years acute care clinical experience required.
• Experience in patient flow is an asset.
• Management and quality improvement experience is an asset.

Responsibilities

• Lead patient flow management and coordinate admissions, bed placement and repatriation.
• Monitor indicators such as EDD, ALC, LOS and other flow metrics.
• Collaborate with clinical leaders, program managers and directors across sites.
• Facilitate huddles, dashboards and intake systems to improve access to care.

Skills

Quality improvement

Discharge planning

Leadership

Collaboration

Education

Bachelor's degree in health-related discipline

Master's degree preferred

Job description

Zone: Eastern Rural Zone
Location: Carbonear General Hospital
System Operations Manager
Emergency Services
Permanent, Full-Time
Management
28165POS

Hours: 70 bi-weekly (8 hour shifts; days, on-call)

Salary: HL-23 (CAD82,009.20 - CAD106,615.60 per annum)

Competition Number: VAC0027459

Posted Date: 2026-08-20

Closing Date: 2026-08-27

Job Summary

This Patient Flow manager role will provide a collaborative leadership role, working with clinical leadership, program managers and Directors across multiple sites and programs. In this position, you will manage patient flow, monitoring appropriateness of admission and patient placement and coordinate resource activities to ensure the appropriate resources are available to meet patient care requirements for timely home discharge and access to care. This role is an integral part of the Integrated Operations Center team, located at Carbonear General Hospital.

The Manager role will primarily workdays and some evenings to execute and lead the improvement goals of the zone, and strategic priorities as they relate to enhanced access and flow. This position will be responsible and accountable for the development and overall coordinating of clinical activities related to patient flow within the zone acute care facilities and with clinical programs in the region. This will include but is not limited to, facilitation of team/unit/program-based huddles, monitoring and measuring inputs and outcomes associated with EDD, ALC, LOS and other quality metrics associated with access and flow. This includes the facilitation of visual managements systems, dashboards and other monitoring/intake systems developed by the programs, including ICM that are associated with access and efficiency across the care continuum. The role will work with staff and managers with the goal of ensuring effective patient flow, and facilitation of seamless transitions between episodes of care. This role functions in a leadership capacity ensuring appropriateness of admission, length of stay and repatriation, using clinical best practice guidelines and benchmarking. The Manager will also liaise with regional managers and staff in acute care, community supports, and long-term care to facilitate timely access to appropriate care in accordance with the standards developed in partnership with the Provincial Clinical Efficiency program and the recommendations from the Provincial ALC working group.

Job Qualifications

Education

A baccalaureate degree in a health-related discipline is required.
A master's degree is preferred.

Experience

A Minimum of five years recent acute care clinical experience required. Experience with patient flow would be an asset. Recent management and quality improvement experience an asset.

Competencies (Knowledge, Skills & Abilities)

You demonstrate knowledge of quality improvement principles, human resource management, utilization management principles and discharge planning as well as the ability to determine the clinical needs of patients.

You possess a dynamic leadership style focused on:

Leading yourself by having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with Eastern Health's values of respect, integrity, fairness, organizational connectedness and excellence;
Engaging others through fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams;
Achieving results by setting direction, strategically aligning decisions with vision, values, and evidence, taking action to implement decisions, and assessing and evaluating outcomes;
Developing coalitions thought purposefully building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments;
Transforming systems by thinking analytically and critically and questioning and challenging the status quo, encouraging and supporting innovation, orienting yourself strategically to the future, and championing and orchestrating change.

Other

Current registration with a professional association is required.
A satisfactory record of work performance and attendance is required.