Interim Director - Access & Flow Transformation

LHH Knightsbridge; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Lee Hecht Harrison Knightsbridge Corp. is seeking an experienced interim Director to accelerate access and flow transformation across five clinics.

The 8-week hybrid assignment focuses on improving registration, booking, intake, and referral management, while preparing for eReferral adoption and recruitment of a new Manager, Access and Flow. The ideal candidate will bring healthcare operations leadership, strong project and change management skills, and a proven ability to drive stakeholder

Qualifications

• Significant healthcare operations, access and flow, patient access, intake, scheduling, or clinical transformation experience.
• Strong project management and change management expertise.
• Experience leading complex multi-stakeholder initiatives in healthcare environments.
• Demonstrated success developing operational policies, procedures, workflows, and implementation plans.
• Experience with digital health initiatives, referral management systems, and clinical workflow optimization.
• Excellent facilitation, communication, documentation, and stakeholder engagement skills.
• Ability to deliver results quickly within a fast-paced, highly collaborative environment.

Responsibilities

• Lead the completion of priority activities related to registration, scheduling, booking, referral intake, and client communication processes.
• Validate role clarity, accountabilities, workflows, and decision-making pathways.
• Develop implementation tools, SOPs, service standards, training materials, and readiness supports.
• Support recruitment planning and launch activities for the Manager, Access and Flow position.
• Develop recruitment materials, interview frameworks, evaluation criteria, and onboarding plans.
• Review and refine ALC workflows, policies, procedures, escalation pathways, and supporting tools.
• Develop implementation-ready recommendations and identify approval and governance requirements.
• Create a project and change management plan supporting eReferral implementation across five clinics.
• Conduct readiness assessments, stakeholder engagement, communications planning, training preparation, and adoption measurement planning.

Skills

Project management

Change management

Stakeholder engagement

Healthcare operations

Digital health adoption

Facilitation and communication

Job description

Interim Director - Access & Flow Transformation

Reports to: VP Programs and Services / Chief Nursing Executive

Duration: 8 Weeks

Hybrid

Our client is seeking a highly experienced interim leader to accelerate several critical access and flow initiatives. This short-term mandate will focus on improving registration, booking, and intake processes; supporting recruitment of a new Manager, Access and Flow; refining ALC processes and policies; and preparing the organization for a new eReferral adoption across five clinics.

This is an ideal opportunity for an experienced healthcare operations, transformation, access and flow, or patient access leader who can quickly assess current state challenges, drive clarity, engage stakeholders, and deliver practical implementation-ready solutions.

Key Responsibilities

Access & Flow Process Improvement

• Lead the completion of priority activities related to registration, scheduling, booking, referral intake, and client communication processes.
• Validate role clarity, accountabilities, workflows, and decision-making pathways.
• Develop implementation tools, SOPs, service standards, training materials, and readiness supports.

Recruitment & Leadership Readiness

• Support recruitment planning and launch activities for the Manager, Access and Flow position.
• Develop recruitment materials, interview frameworks, evaluation criteria, and onboarding plans.

ALC Process & Policy Development

• Review and refine ALC workflows, policies, procedures, escalation pathways, and supporting tools.
• Develop implementation-ready recommendations and identify approval and governance requirements.

eReferral Adoption Planning

• Create a project and change management plan supporting eReferral implementation across five clinics.
• Conduct readiness assessments, stakeholder engagement, communications planning, training preparation, and adoption measurement planning.

Qualifications

We are seeking a leader who brings:

• Significant healthcare operations, access and flow, patient access, intake, scheduling, or clinical transformation experience.
• Strong project management and change management expertise.
• Experience leading complex multi-stakeholder initiatives in healthcare environments.
• Demonstrated success developing operational policies, procedures, workflows, and implementation plans.
• Experience with digital health initiatives, referral management systems, and clinical workflow optimization.
• Excellent facilitation, communication, documentation, and stakeholder engagement skills.
• Ability to deliver results quickly within a fast-paced, highly collaborative environment.

Ideal Experience

• Access and Flow leadership
• Patient Access, Intake, Registration or Scheduling operations
• Rehabilitation, hospital, community, or integrated care settings
• Healthcare process redesign and operational improvement
• Digital health and eReferral implementation
• Change management and stakeholder engagement
• Policy and procedure development
• Healthcare project leadership and transformation initiatives

Lee Hecht Harrison Knightsbridge Corp. is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process. If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.

We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.