Manager, Access Services

Providence Health Care; Vancouver; On-site; CAD 84,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health benefits package

Meaningful impact

Growth opportunities

Inclusive culture

State-of-the-art facilities

Job summary

Providence Health Care is seeking a Manager, Access Services to guide a dynamic team and shape how patients, providers, and services move through the system.

Reporting to the Program Director, Access and Flow, you will leverage change management and transformation expertise to drive efficient, patient-centred care as new facilities and technology roll out.

Qualifications

• Master's Degree in Nursing or Health Administration or equivalent.
• 7+ years in a complex health environment with management experience.
• Eligible for registration with the applicable licensing body.

Responsibilities

• Oversees patient access, flow and transition practices across the organization.
• Manages bed utilisation, discharge processes, and staffing levels.
• Leads change management initiatives and champions improvements in access to care.

Skills

Leadership

Change management

Healthcare operations

Communication

Project management

Education

Master's degree in Nursing or Health Administration

7 years' experience in a complex health care environment (management level)

Eligible for professional registration

Tools

TeleTracking

GE Command Centre

Job description

Are you an inspiring people leader who thrives on turning health system transformation into meaningful, sustainable change? Providence Health Care is seeking a Manager, Access Services to lead a dynamic team and help shape how patients, providers, and services move through the health care system.

Reporting to the Program Director, Access and Flow and Care Coordination Centre, the Manager of Access Services will bring expertise in change management, health system transformation, and implementation to a role where your leadership can have a direct impact on patient flow and the delivery of care as we roll out GE Command Centre technology and TeleTracking technology and as we move into our New St. Paul's Hospital site. you'll lead a team through change, build strong partnerships across the organization, and champion improvements to access and flow in a complex hospital environment.

The ideal candidate understands the critical role that access, flow, and centralized portering play in supporting safe, efficient hospital operations. you'll also bring proven people leadership experience—including coaching and developing direct reports, collaborating across teams, and confidently navigating HR conversations.

If you're a thoughtful, resilient leader who can inspire others, build trust through change, and translate transformation into action, this is your opportunity to help create a more connected, efficient, and patient-centred health care experience at Providence Health Care.

What You Bring

Education:

• Master's Degree in Nursing or Health Administration
• Seven (7) years' experience in a complex health care environment where expertise in bed utilization and patient care staffing issues has been developed at the management level or an equivalent combination of education, training and experience
• Eligible for registration with the applicable licensing body

Skills and Abilities:

Leadership:

Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:

Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management:

Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills:

Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus:

Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management:

Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking:

Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus:

Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management:

Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change:

Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement:

Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

What We Offer

• A competitive salary: The salary range for this position is $60.75-$87.33 per hour depending on experience and internal equity.
• A comprehensive health benefits package including dental, vision, life insurance and pension.
• Meaningful impact: Your dedication and expertise will directly impact the lives of our patients.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• State-of-the-art facilities: The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027.

Your Day to Day:

• Provides operational oversight and management and ensures consistent application and implementation of policies and processes related to patient access, flow and transition practices throughout the organization.
• Oversees the Complex Discharge processes for the organization ensuring the process is effective. Monitors application of Alternate Level of Care (ALC) designations, systems and protocols.
• Creates, develops, and supports processes for seamless patient transitions. Monitors tracks and evaluates access and flow performance based on organizational and MOH criteria/indicators.
• Assesses critical situations and makes decisions on course of action, including authorizing bed openings and utilization and patient care staffing levels. Develops, maintains, and evaluates the human resources plan including role expectations, skill requirements to support effective and efficient service delivery. Recruits staff through methods such as identifying vacancies, processing required internal paperwork, interviewing applicants, and selecting staff directly or in conjunction with designated leaders to maintain approved staff complement.
• Evaluates the implementation of the Patient Placement Policies/Over Capacity Protocol. Identifies variances and recommends areas for improvement. Researches best practice and applies evidence based approach to the process. Reviews trends, patterns and utilizes indicators to improve performance and processes.
• Collaborates and negotiates with external health care facilities and agencies in order to locate care for patients who cannot otherwise be treated at Providence health Care by developing an understanding of available services within each facility, determining appropriate contacts and discussing bed availability on a patient by patient basis.
• Provides input into the budgetary planning process on staff allocation and bed utilization from an organizational perspective. Recommends the allocation of dollars for select patient care areas.
• Leads the development of short and long term strategic planning for program development to optimize service delivery and operational efficiencies.
• Communicates regularly with site leadership on access related issues establishing and maintaining effective working relationships. Develops partnerships with clinical managers to ensure patients are placed in the most appropriate bed/clinical service area.
• Represents the organization in access and flow at regional/provincial tables. Attends regular department meetings and facilitates daily bed management meetings to share experience from the organizational perspective regarding patient placement and bed utilization.
• Performs other related duties as assigned.