Patient Access Clerk I

Ross Memorial Hospital Corporation; Lindsay; On-site; CAD 74,390,000 - 79,901,000; Part time

Job summary

Ross Memorial Hospital in Lindsay, Ontario is seeking a Permanent Part-time Patient Access Clerk I to join the Admitting team. The role supports accurate patient information services, registration tasks, and coordination with care providers. Start date is October 19, 2026.

The department operates within CUPE terms and requires flexibility to work various shifts. Ideal candidates bring Grade 12, clerical experience, medical terminology knowledge, strong typing (35 wpm), and proficiency in

Qualifications

• Grade 12 or equivalent
• Minimum 1 year clerical/administrative experience within the last year is essential
• Knowledge of Medical Terminology - testing required
• Keyboarding skills and minimum speed of 35 w.p.m. with high degree of accuracy - testing required
• Demonstrated excellence customer service skills
• Working knowledge of Microsoft Office, a data base program and demonstrated experience in computer applications
• Ability to deal effectively and co-operatively with all levels of staff, patients, physicians and the public
• Demonstrated high level of communication, organizational and time management skills
• Demonstrated professional manner
• Ability to work in a stressful environment
• High degree of accuracy and attention to detail
• Must be able to fulfill the physical requirements of the job as per the current Physical Demands Analysis

Responsibilities

• Handle patient information services accurately and timely to assist health care practitioners
• Support registration and booking processes within the Admitting department
• Contribute to a positive, professional patient experience in a busy hospital setting
• Maintain confidentiality and comply with hospital policies

Skills

Typing 35 wpm

Medical terminology

Customer service

Microsoft Office proficiency

Data base programs

Interpersonal communication

Ability to work under pressure

Attention to detail

Education

Grade 12 or equivalent

Tools

EPIC Cadence and Prelude

Job description

Job Number

J0926-0542

Job Title

Patient Access Clerk I

Job Type

Permanent Part Time

Union

CUPE

City, Province, Country

Lindsay, Ontario, Canada

Department

Admitting

Open Positions

1

Date Posted

September 21, 2026

Closing Date

September 23, 2026

Salary

$26.281 - $27.575/Hour

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Department/Unit/Program Description

The Patient Access Clerks are responsible for performing a variety of related patient information services in an accurate and timely fashion, under minimal supervision, to assist health care practitioners in the delivery of quality patient care at Ross Memorial Hospital.

Position Summary

The Admitting Department is currently seeking a Permanent Part-time Patient Access Clerk I to join their team.

Start date: October 19, 2026

Essential Qualifications

• Grade 12 or equivalent
• Previous clerical/administrative experience within the last year is essential
• Knowledge of Medical Terminology - testing required
• Keyboarding skills and minimum speed of 35 w.p.m. with high degree of accuracy - testing required
• Demonstrated excellence customer service skills
• Working knowledge of Microsoft Office, a data base program and demonstrated experience in computer applications
• Ability to deal effectively and co-operatively with all levels of staff, patients, physicians and the public
• Demonstrated high level of communication, organizational and time management skills
• Demonstrated professional manner
• Ability to work in a stressful environment
• High degree of accuracy and attention to detail
• Must be able to fulfill the physical requirements of the job as per the current Physical Demands Analysis

Preferred Qualifications

• Previous experience in a hospital or medical office setting
• Trained in EPIC Cadence and Prelude preferred - training can be provided, but must pass required testing
• Working knowledge of current Hospital Patient Information System
• Previous registration or booking experience

Hours of Work

Must be available to work a variety of shifts (days, evenings, nights), including weekends and stats scheduled within the parameters of the CUPE Collective Agreement. Shifts and hours may change according to departmental requirements and as per the CUPE Collective Agreement.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.