Patient Flow Supervisor

Ross Memorial Hospital Corporation; Lindsay; On-site; CAD 54,000 - 66,000; Part time

Job summary

Ross Memorial Hospital is seeking a Patient Flow Supervisor to provide on-site leadership for patient movement across clinical areas, primarily on weekends with some weekday after-hours coverage. The role drives safe, efficient flow and supports surge protocols to meet organizational priorities.

Reporting to the Manager of Patient Flow, you will need current RN or Allied Health registration, 5+ years hospital experience, and strong collaboration with interdisciplinary teams.

Qualifications

• Licensed Regulated health professional with current registration.
• Minimum five years of hospital experience.
• Demonstrated clinical leadership or supervisory experience in an acute care setting.
• Strong understanding of patient flow, capacity management, and hospital operations.
• Willingness to work weekends and occasional after-hours weekday shifts.
• Must be able to fulfill the physical requirements of the job.

Responsibilities

• Provide on-site leadership for patient flow during assigned shifts.
• Collaborate with the Manager-On-Call and leadership team to respond to capacity pressures.
• Monitor and support surge protocol implementation and timely escalation.
• Champion the principle of the right patient, bed, and time to care.
• Facilitate communication between clinical units, Admitting, and support services.
• Identify and address flow barriers to optimize bed utilization.
• Provide updates and elevate concerns to leadership as needed.
• Respond to and support resolution of patient and family concerns on weekends.
• Promote a culture of excellent customer service and patient experience.
• Support initiatives that advance patient flow and system performance.

Education

Registered Nurse or Allied Health

Job description

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Job Number

J0926-0421

Job Title

Patient Flow Supervisor

Job Type

Temporary Part Time

Union

Non-Union

City, Province, Country

Lindsay, Ontario, Canada

Department

Patient Flow

Open Positions

1

Date Posted

September 22, 2026

Closing Date

September 28, 2026

Salary

$39.449 - $48.518/Hour

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Position Summary

Reporting to the Manager of Patient Flow, the Patient Flow Supervisor provides on-site leadership for patient flow operations, primarily on weekends, with occasional weekday after-hours coverage as required.

This role is integral to supporting safe, efficient patient movement across the organization and advancing RMH’s strategic priorities related to patient flow, capacity management, and timely access to care. Successful candidates must be available to attend orientation and onboarding during weekday hours.

Key Responsibilities

• Provide on-site operational leadership to support safe and efficient patient flow across all clinical areas during assigned shifts
• Collaborate closely with the Manager-On-Call and interdisciplinary leadership team to respond to real-time capacity pressures
• Monitor and support implementation of RMH surge protocols, ensuring timely escalation and action
• Champion the principle of “the right patient, in the right bed, at the right time”
• Facilitate communication and coordination between clinical units, Admitting, and support services
• Proactively identify and address flow barriers to optimize bed utilization across the organization
• Provide clear situational updates and elevate concerns to appropriate leadership as needed
• Respond to and support resolution of patient and family concerns or complaints on weekends, including facilitating service recovery when appropriate
• Promote a culture of excellent customer service and patient experience across all interactions
• Contribute to a culture of patient-centred care, safety, and collaboration
• Support initiatives that advance RMH’s strategic goals related to patient flow and system performance

This is an onsite position at Ross Memorial Hospital in Lindsay, ON.

Effective: ASAP and ending on or before March 31, 2027.

Essential Qualifications

• Regulated clinical professional with current registration, in good standing with applicable college (Registered Nurse or Allied Health preferred)
• Minimum five (5) years of recent hospital experience
• Demonstrated clinical leadership and/or supervisory experience in an acute care setting
• Strong understanding of patient flow, capacity management, and hospital operations
• Excellent communication, problem-solving, and decision-making skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Flexibility to work weekends and occasional after-hours weekday shifts
• Must be able to fulfill the physical requirements of the job, as per the current Physical Demands Analysis.

Hours of Work

Orientation and initial training will occur during weekday hours and is mandatory.

Current hours are Friday evenings and weekends. Additional weekday shifts may be available based on operational needs.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.

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