Clerk - 4, Emergency

Peterborough Regional Health Centre; Peterborough; On-site; CAD 42,000 - 45,000; Part time

Job summary

Peterborough Regional Health Centre in Peterborough, ON, is seeking a part-time Clerk for the Emergency Department to provide essential clerical support and help coordinate unit functions.

You will handle registration, data entry, and routine audits, with emphasis on accuracy, confidentiality, and teamwork in a fast-paced environment.

The role offers a competitive hourly wage of $30.66–$32.90 and is a temporary fixed-term position ending March 31, 2027.

Qualifications

• Completion of Medical Office Support Staff Certification or equivalent experience.
• Ward Clerk experience preferred.
• Proficient in Microsoft Office.
• Excellent customer-focused attitude.
• Accurate keyboarding skills (40 wpm).
• Ability to maintain confidentiality and privacy.
• Strong written and verbal communication.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Knowledge of medical terminology.
• Experience with Epic or other clinical systems is an asset.

Responsibilities

• Provide clerical support to the Emergency Department, assisting and coordinating unit functions to enable patient care by clinical staff.
• Assist with registration and order entry, data audits and reviews.
• Maintain confidentiality and privacy in all duties.
• Support department staff with administrative tasks and workflow.

Skills

Medical Office Support Certification

Ward Clerk experience

Microsoft Office

Customer service

Typing 40 wpm

Confidentiality

Communication skills

Team work

Time management

Medical terminology

Education

Medical Office Support Certification or equivalent experience

Tools

Epic

Critical systems

Job description

POSTING END DATE:

2026-10-28

Position:

Clerk - 4, Emergency

Department:

AC Emergency

Position Status:

Temporary (Fixed Term)

Time Type:

Part time

Temporary Contract End Date:

2027-03-31

Union:

OPSEU CLERICAL 345 (Ontario Public Service Employees Union Clerical 345)

Location:

Peterborough, ON

Language:

English

Salary:

$30.66 - $32.90

per hour

THE PRHC DIFFERENCE:

Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Hiawatha and Alderville.
With an annual budget of nearly $390 million, and a proud local history extending back over a century, PRHC has nearly 500 inpatient beds and offers a wide range of services, including specialized programs in renal, stroke, cardiac, cancer care, vascular surgery and mental health & addictions.
PRHC is located in Peterborough, Ontario, Canada a 90-minute drive north-east of Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250 volunteers
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.
PRHC is proud to be recognized as one of the top 20 employers nationwide in the healthcare and social services category, and 199 overall among 300 Canadian employers across all sectors, on the Canada’s Best Employers list released by Forbes in 2025.

What We Offer

We’re committed to supporting our people with meaningful rewards and experiences, which may include:

• A competitive total rewards package aligned with the position
• Pension plan with employer contributions for eligible roles
• Health, wellness, and lifestyle perks, including fitness memberships and travel savings
• On site gym 24/7 free to all employees
• Ongoing learning and development opportunities to support your growth

HOURS OF WORK:

The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the applicable collective agreement, company policy and/or legislation.

Approximate # of hours: 22.5 hours

Type of Shifts: Days, Evenings, Nights, Weekends & Holidays

WHAT YOU’LL DO:

Provides support to the Emergency Department team, working in all areas of the department to assist and coordinate unit functions allowing clinical staff to provide direct patient care. Clerical staff perform many functions in the department including registration, order entry, data audits and review, etc.

WHAT YOU’LL BRING:

• Successful completion of a Medical Office Support Staff Certification, or an equivalent combination of education and work experience.
• Previous Ward Clerk experience preferred.

WHO YOU ARE:

• Demonstrated basic knowledge of the Microsoft office suite and good computer skills
• Demonstrated customer focused/driven attitude and positive customer philosophy
• Accurate keyboarding skills (40 wpm)
• Able to use standard office equipment including a computer, laser printer, label printer, fax machine, multifunction photocopier, calculator, and telephone. (Option to add other department specific equipment to the list)
• Demonstrated ability to maintain a high degree of confidentiality and follow current privacy regulations.
• Excellent written, verbal and listening communication skills
• Demonstrated ability to communicate effectively over the telephone, with patients/families, staff and physicians and the community
• Demonstrated ability to work independently and use good judgement when making decisions
• Demonstrated good team work skills and ability to work collaboratively and promote a positive attitude within the team
• Excellent organizational, problem solving and time management skills in a fast-paced environment
• Demonstrated knowledge of medical terminology and abbreviations
• Demonstrated ability to work with precision and accuracy with attention to detail
• Excellent interpersonal skills and demonstrated patience and flexibility to support multiple client demands
• Demonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgrounds
• Demonstrated ability to prioritize and multi-task when facing multiple demands in a fast-paced environment
• Demonstrated ability to maintain good attendance and punctuality
• Ability to remain calm during emergency situations and carefully follow code procedures
• Demonstrated ability to complete work accurately and meet deadlines
• Ability to handle stressful situations.
• Experience with Epic and Critical systems considered an asset

This position is for a current vacancy.

OUR COMMITMENT:

At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

We invite all interested individuals to apply and encourage applications from members of all equity-deserving communities, including those who identify as Indigenous, black, racialized, women,people with disabilities and people with diverse gender identities, expressions, and sexual orientations. Even if your past experience doesn’t quite align with every qualification on this position, we still encourage you to apply as you may be the right candidate for another role within our organization.

Peterborough Regional Health Centre is committed to creating and maintaining an inclusive and accessible environment that is in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should you require accommodation through the recruitment and selection process, please notify us by indicating this on your application form and upon initial contact by our recruitment team. This will ensure that we can tailor the recruitment process to meet your accommodation needs.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.