Patient Access Clerk I

Ross Memorial Hospital Corporation; Lindsay; On-site; CAD 36,000 - 39,000; Part time

Job summary

Ross Memorial Hospital in Lindsay, Ontario, is seeking a Permanent Part-time Patient Access Clerk I to join the Admitting team. The role involves providing patient information services accurately and timely, supporting healthcare practitioners, and upholding quality patient care.

Essential qualifications include a Grade 12, clerical experience, knowledge of medical terminology, 35 wpm typing with accuracy, strong customer service, and proficiency in Microsoft Office and hospital systems.

Qualifications

• Grade 12 or equivalent is required.
• Clerical/administrative experience within the last year is essential.
• Knowledge of Medical Terminology - testing required.
• Typing speed 35 w.p.m. with high accuracy - testing required.
• Excellent customer service skills are essential.
• Working knowledge of Microsoft Office and hospital data systems.

Responsibilities

• Provide patient information services accurately and timely to support clinicians.
• Assist health care practitioners in delivering quality patient care in the Admitting department.
• Handle patient registrations and provide courteous, professional service.

Skills

Customer service

Communication

Time management

Organization

Attention to detail

Stress management

Education

Grade 12 or equivalent

Tools

EPIC Cadence

Prelude

Microsoft Office

Hospital Patient Information System

Job description

Job Number
J0626-0241

Job Title
Patient Access Clerk I

Job Type
Permanent Part Time

Union
CUPE

City, Province, Country
Lindsay, Ontario, Canada

Department
Admitting

Open Positions
1

Date Posted
October 9, 2026

Closing Date
October 15, 2026

Salary
$26.281 - $27.575/Hour

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Department/Unit/Program Description

The Patient Access Clerks are responsible for performing a variety of related patient information services in an accurate and timely fashion, under minimal supervision, to assist health care practitioners in the delivery of quality patient care at Ross Memorial Hospital.

Position Summary

The Admitting Department is currently seeking a Permanent Part-time Patient Access Clerk I to join their team.

Start date: July 13, 2026

Essential Qualifications

• Grade 12 or equivalent
• Previous clerical/administrative experience within the last year is essential
• Knowledge of Medical Terminology - testing required
• Keyboarding skills and minimum speed of 35 w.p.m. with high degree of accuracy - testing required
• Demonstrated excellence customer service skills
• Working knowledge of Microsoft Office, a data base program and demonstrated experience in computer applications
• Ability to deal effectively and co-operatively with all levels of staff, patients, physicians and the public
• Demonstrated high level of communication, organizational and time management skills
• Demonstrated professional manner
• Ability to work in a stressful environment
• High degree of accuracy and attention to detail
• Must be able to fulfill the physical requirements of the job as per the current Physical Demands Analysis

Preferred Qualifications

• Previous experience in a hospital or medical office setting
• Trained in EPIC Cadence and Prelude preferred - training can be provided, but must pass required testing
• Working knowledge of current Hospital Patient Information System
• Previous registration or booking experience

Hours of Work

Must be available to work a variety of shifts (days, evenings, nights), including weekends and stats scheduled within the parameters of the CUPE Collective Agreement. Shifts and hours may change according to departmental requirements and as per the CUPE Collective Agreement.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.