Parts Representative

Omega Holdings; Ingersoll; On-site; CAD 42,000 - 65,000; Full time

Job summary

Omega Holdings in Ontario, Canada is seeking a Parts Representative to assist customers with parts requirements, product information, and order processing. You will manage inquiries, confirm orders, and coordinate with Purchasing to meet delivery expectations.

A proactive, service-oriented focus is essential. Responsibilities include handling customer questions, maintaining records, and providing back-up support in Shipping and AR collections as needed.

Qualifications

• Excellent communication and active listening.
• Service-oriented with strong problem-solving skills.
• Ability to identify correct parts using catalogues or internal systems.
• Proficient in Word, Excel, Outlook and ERP systems.
• Capable of multi-tasking in a fast-paced environment.

Responsibilities

• Interact with customers by phone, email, chat, or in person to provide parts information and order status.
• Process orders for parts and confirm accuracy of details.
• Coordinate with Purchasing to confirm parts availability and delivery.
• Route questions to appropriate staff when needed.
• Resolve problems related to orders, availability, or delivery.
• Maintain customer accounts and order history.
• Backup in Shipping as needed and assist Accounts Receivable collection.

Skills

Communication skills

Active listening

Customer service

Problem solving

ERP software

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer inquiries or concerns.

Duties/Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on parts, products, availability, pricing, and order status.
• Collects, enters, and processes orders for new or additional parts, products, or services, ensuring order details and part information are accurate.
• Monitors customer orders while working with the Purchasing department to confirm parts availability and ensure customer requirements and delivery expectations are met.
• Fields customer questions and complaints, including parts and order-related inquiries; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customer problems and concerns, including order discrepancies, availability, and delivery-related issues.
• Maintains customer accounts and records of customer interactions, orders, inquiries, complaints, or comments.
• Performs other related duties as assigned, including occasional backup in the Shipping area.
• Assists with Accounts Receivable collection.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented with strong problem-solving skills and the ability to resolve customer, parts, and order-related concerns.
• Ability to understand customer requirements and accurately identify or confirm the correct parts/products using available product information, catalogues, or internal systems.
• Proficient computer skills (Word, Excel, Outlook) with the ability to learn parts, inventory, order-entry, or ERP software.
• Able to multi-task, prioritize customer and order requirements, and work accurately in a fast-paced environment.

Education And Experience Requirements

• High school diploma or equivalent.
• 2+ years' experience in parts, automotive/truck, industrial equipment, distribution, order desk, or related B2B customer service environment preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 (30-50) pounds at times.