Parts Manager (Heavy Duty Parts)

Fort Garry Industries; Winnipeg; Sur place; CAD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health

Dental

Vision

RRSP matching

Health Spending Account

Paid sick days

Short-Term Disability

Gym membership discount

Retirement perks

Résumé du poste

Fort Garry Industries is seeking a Part Manager at our Winnipeg branch to lead counter sales, supervise staff, and oversee warranty claims and inventory control. You will drive customer service excellence and ensure accurate stocking, pricing and order flow.

Ideal candidates bring 3+ years as a parts manager or similar role in a high-volume environment, with strong communication and a commitment to safety. Open Saturdays are required.

Qualifications

• 3+ years of experience as a parts manager or similar role in the industry.
• Experience in high volume customer service in retail, industrial, wholesale, automotive or heavy-duty parts sales preferred.
• Open availability including Saturdays.
• Proficiency with Microsoft Office and standard office equipment.
• Excellent customer service and strong written/verbal communication skills.

Responsabilités

• Oversee counter sales operations and adapt to changing workloads.
• Lead a team to uphold customer service standards and company values.
• Manage warranty claims, returns, back orders, on-hold invoices, and credits.
• Coordinate with team to manage product categories, SKUs, and stocking quantities; handle obsolete inventory.
• Support annual inventory counts and maintain organized inventory; manage stock transfers.
• Hire and onboard counter sales staff; monitor performance and attendance; conduct evaluations.
• Hold regular meetings and toolbox talks focusing on safety, productivity, and loss prevention.

Connaissances

Customer service

Teamwork

Communication

Adaptability

Sales

Outils

Microsoft Office

Description du poste

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our WINNIPEG branch has an exciting opportunity for a PARTS MANAGER to join the team!

What you will do:

• Oversee counter sales operations by responding to changing workloads, and establishing, monitoring, and managing department goals
• Lead a team to uphold FGI’ customer service standards and core values
• Oversee and manage warranty claims, returns, back orders, and on-hold invoices, and ensure credits are issued to customers on confirmed warranty claims
• Coordinate with FGI team members to add or delete product categories, product lines, SKUs, and stocking quantities for the branch and manage obsolete inventory
• Support annual inventory count and maintain inventory organization including over-sold product and stock transfer system
• Hire and onboard counter sales employees
• Manage employee performance and attendance and conduct performance evaluations.
• Hold regular staff meetings and toolbox talks to address safety, productivity, and loss prevention.
• Other duties as assigned\

What we require:

• 3+ years of working experience as a parts manager or a similar role in similar industry combined with demonstrated sales and inventory experience preferred.
• Previous experience in high volume customer service in retail, industrial, wholesale, automotive, or heavy-duty parts sales preferred.
• Must have open availability including Saturdays
• Proficient with Microsoft Office and other standard office equipment
• Excellent customer service skills
• Strong communication skills, including both written and verbal
• Team-oriented, adaptable, with a commitment to safety excellence
• Physical requirements for the role include

What we offer:

• Competitive Wages PLUS Yearly bonus!
• Great Benefits -Health, Dental, Vision, and much, much more
• RRSP Matching
• Health Spending Account
• Paid sick days and Short-Term Disability Benefits
• Discount on gym membership
• Retirement Perks
• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.