Parts Manager

Dilawri Group of Companies; Vaughan; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health and dental plans

Wellness and assistance programs

Discounted employee vehicle purchase

Job-specific coaching and training

Career growth and development

Employee social events

Job summary

Dilawri Group in Ontario is launching Kia Vaughan and seeks an experienced Parts Manager to lead the new department from day one. You will drive staffing, training, and processes to deliver exceptional parts service and profitability.

You will oversee inventory control, vendor relations, and department financial performance while mentoring a high-performing team in a fast-paced, growth-focused environment.

Qualifications

• Minimum of three years of automotive parts management experience within a dealership environment.

Responsibilities

• Lead all aspects of the dealership’s Parts Department, including staffing, scheduling, training, performance, and day-to-day operations.
• Help establish the department’s systems, procedures, workflows, and service standards in preparation for the dealership’s opening.
• Recruit, train, coach, and motivate a knowledgeable and customer-focused parts team.
• Foster a positive, accountable, and collaborative work environment.
• Oversee the ordering, receiving, storage, distribution, and return of parts.
• Maintain appropriate inventory levels while minimizing obsolescence, shortages, and carrying costs.
• Conduct regular bin checks, inventory reviews, and audits to ensure records are complete and accurate.
• Ensure available storage space is organized, secure, and used effectively.
• Provide exceptional service to internal departments, retail customers, and wholesale customers.
• Assist customers and dealership teams in identifying and sourcing the correct parts.
• Respond to customer inquiries and resolve concerns promptly and professionally.
• Maintain strong customer satisfaction and support overall dealership performance.
• Establish and maintain productive relationships with vendors, suppliers, and manufacturer representatives.
• Negotiate pricing and terms to support departmental profitability.
• Monitor departmental performance against targets and manage expenses to improve profitability.

Skills

Automotive parts management

Leadership

Customer service

Budget management

Inventory control

Operational excellence

Vendor relations

Tools

Inventory software

Job description

An exciting new chapter is beginning at DilawriGroup of Companies.

As we prepare to open Kia Vaughan at 9088 JaneStreet in Vaughan, Ontario, we are looking for an experienced and driven PartsManager to join our leadership team. This is a unique opportunity to helplaunch a brand-new dealership, build a high-performing Parts Department, andestablish the processes, culture, and customer experience that will shape itssuccess.

If you are ready to take the next step in yourautomotive career and make an impact from day one, we want to hear from you.

About Dilawri

Founded in 1985, Dilawri is Canada’s largestautomotive group and one of Canada’s Best Managed Companies. Dilawri operatesmore than 80 franchised dealerships representing over 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, D.C.

With more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leadership, Teamwork, Integrity, Innovation, and GivingBack guide how we work, how we lead, and how we serve our customers andcommunities.

Through the DilawriFoundation , we are also committed to making a meaningful differencein the communities we serve.

Discover how you can build your career with Dilawri .

The Opportunity

Dilawri Group in Ontario is activelyseeking a Parts Manager to join the opening team at Kia Vaughan.

Total Compensation: $60,000–$100,000annually, inclusive of salary and performance-based bonus.

Reporting to the General Manager, the Parts Managerwill be responsible for establishing and leading an efficient, profitable, andcustomer-focused Parts Department. The successful candidate will overseedepartmental operations, inventory control, financial performance, employeedevelopment, and relationships with customers, vendors, and the manufacturer.

Responsibilities

• Leadall aspects of the dealership’s Parts Department, including staffing,scheduling, training, performance, and day-to-day operations.
• Helpestablish the department’s systems, procedures, workflows, and servicestandards in preparation for the dealership’s opening.
• Recruit,train, coach, and motivate a knowledgeable and customer-focused partsteam.
• Fostera positive, accountable, and collaborative work environment.
• Overseethe ordering, receiving, storage, distribution, and return of parts.
• Maintainappropriate inventory levels while minimizing obsolescence, shortages, andunnecessary carrying costs.
• Conductregular bin checks, inventory reviews, and audits to ensure records arecomplete and accurate.
• Ensureavailable storage space is organized, secure, and used effectively.
• Provideexceptional service to internal departments, retail customers, andwholesale customers.
• Assistcustomers and dealership teams in identifying and sourcing the correctparts.
• Respondto customer inquiries and resolve concerns promptly and professionally.
• Maintainstrong customer satisfaction results and support overall dealershipperformance.
• Establishand maintain productive relationships with vendors, suppliers, andmanufacturer representatives.
• Negotiatepricing and terms where appropriate to support departmental profitability.
• Monitordepartmental performance against established financial and operationaltargets.
• Maintainappropriate expense controls and identify opportunities to increaserevenue and profitability.
• Prepareaccurate and timely reports regarding inventory, sales, expenses, andoverall departmental performance.
• Stayinformed about automotive industry developments, manufacturer programs,and new products.
• Ensurecompliance with manufacturer requirements, company policies, and allapplicable legislation.

Qualifications

• Minimumof three years of automotive parts management experience within a dealership environment.
• Previousexperience as a Parts Advisor, Parts Counterperson, or Inventory Clerk isconsidered an asset.
• Strongknowledge of automotive parts, inventory management, and dealershipoperations.
• Demonstratedleadership, coaching, and team-development abilities.
• Strongbusiness acumen with experience managing departmental budgets, expenses,and profitability.
• Excellentcustomer service, communication, and relationship-building skills.
• Strongorganizational, analytical, and problem-solving abilities.
• Highlevel of accuracy and attention to detail.
• Abilityto establish effective systems and processes in a new dealershipenvironment.
• Abilityto perform effectively in a fast-paced and evolving workplace.
• Experienceworking with an automotive manufacturer or OEM is considered an asset.

What We Offer

In addition to working with and learning fromleading professionals in the automotive industry, our benefits include:

• Comprehensivehealth and dental plans
• Employeewellness and assistance programs
• Discountedemployee vehicle purchase program
• Job-specificcoaching and training programs
• Careergrowth and development opportunities
• Employeesocial events

Build your career. Help launchsomething new. Discover Dilawri.

Dilawri Group of Companies is an equalopportunity employer committed to providing a workplace free from harassmentand discrimination. We are committed to recruiting, hiring, training, andpromoting qualified individuals of all backgrounds. Employment decisions aremade without regard to any protected status. Accommodation is available uponrequest for applicants with disabilities throughout the recruitment andassessment process and during employment.