Parts Counter Representative

eBrandon; Brandon; Hybrid; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Company paid extended health, dental,

Long-term disability insurance

Life insurance

Company matched pension plan

Employee Assistance Program

Growth opportunities

Free on-site parking

Job summary

Peterbilt Manitoba Ltd. in Brandon, MB is seeking a Parts Counter Representative to join our Brandon Parts Department. You will provide exceptional customer service in person and over the phone, process parts requests and payments, and assist with inventory and sales floor upkeep.

You will quote prices, check availability, create purchase orders, and upsell related parts to customers. This role reports to the Operations Manager and requires the ability to lift 50 lbs and proficiency with

Qualifications

• Knowledge of heavy-duty parts is a plus.
• Strong customer service and communication skills.
• Ability to lift up to 50 lbs safely.
• Proficient with Microsoft Office applications.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Process parts requests, quotes, availability, purchase orders, and payments.
• Upsell and cross-sell related parts to increase sales.
• Supply Service Technicians with required parts.
• Maintain the sales floor, counter, and displays.
• Assist with inventory management.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Heavy-duty parts knowledge

Physical strength

Tools

Microsoft Office

Job description

Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd. is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts. The dealership's goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the competition in quality, performance, durability, original rugged appeal and class.

Peterbilt Manitoba Ltd. is looking for a customer-oriented and knowledgeable Parts Counter Representative to join the Brandon Parts Department. Reporting directly to the Operations Manager, the Parts Counter Representative is responsible for assessing customer needs and taking customer orders while providing excellent customer service experience. This is a full time, permanent position located in Brandon, Manitoba.

The Role:

• Provide an exceptional customer service experience to customers in person and over the phone
• Process parts requests and returns, quote prices, advise of product availability, create purchase orders, and collect payment
• Increase sales by upselling and cross-selling related products
• Provide Service Technicians with parts as required
• Maintain the retail sales floor, counter and displays to dealership standards
• Assist with inventory
• Other duties as assigned

Qualifications:

• Knowledge of heavy-duty parts considered an asset
• Superior interpersonal skills; able to communicate clearly and interpret customer needs
• Ability to lift 50lbs. consistently and safely
• Proficient in Microsoft Office and computer programs

What We Offer:

• Company paid extended health, dental, and vision care
• Long-term disability insurance
• Life insurance
• Company matched pension plan
• Employee Assistance Program
• Growth opportunities
• Free on-site parking

Peterbilt Manitoba Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.