Parts Advisor (Planet Ford)

Audi Niagara; Brampton; On-site; CAD 50,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Plan

Vehicle discounts

Retail discounts

Company events

Community giving back

Job summary

Planet Ford in Brampton is seeking a Parts Advisor to join our team. You will assist customers with parts inquiries, fill orders for service technicians, maintain inventory, and source interchangeable parts to meet customer needs.

The ideal candidate has at least 2 years of customer service or cashier experience, a valid Ontario driver's license, strong math and catalog-reading skills, and excellent communication.

Qualifications

• Minimum 2 years customer service and/or cashier experience.
• Must have a valid Ontario Driver's License and good driving record.
• Aptitude for arithmetic and ability to read catalogs and technical material.
• Familiarity with automobile parts and interchangeability.
• Proficient computer use and strong written/verbal communication.
• Professional, organized, and able to work in a fast-paced environment.

Responsibilities

• Assisting customers with parts inquiries, in person, on the phone and electronically.
• Filling orders for Service Technicians in the Service Department.
• Placing orders in a timely fashion.
• Maintaining proper inventory levels.
• Inspect damaged parts to determine proper replacement.
• Identify necessary parts from customer descriptions.
• Examine returned parts for defects and advise on exchanges or refunds.
• Consult catalogs for stock numbers and prices; retrieve parts from stockroom.
• Suggest interchangeable parts and place special orders when needed.
• Unpack and store incoming parts according to system.
• Receive and fill telephone orders.
• Keep catalogs and price lists up-to-date.
• Record sales and take inventory.
• Project a positive attitude for customers and colleagues.
• Read, understand, and adhere to company policies.
• Ensure work is thorough, accurate, and timely.
• Work effectively without supervision.

Skills

Customer service

Cashier experience

Reading catalogs

Computer literacy

Verbal and written communication

Ontario driver's license

Job description

Drive for Excellence

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for a team oriented, hardworking Parts Advisor to join their team. The ideal candidate will have strong work ethics and a willingness to learn and succeed. Reporting into the Parts Manager, this position will mainly be responsible for promoting the sales of parts and ensuring consistent flow of parts to our customers. Experience in the automotive environment will be an asset.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
  
• Integrity:We are honest and transparent in our actions
  
• Diversity:We are stronger through the inclusion of people, brands and ideas
  
• Innovation: We passionately embrace opportunities for new and continuous improvements
  
• Empowerment:We encourage and support our people in taking initiative
  
• Giving Back: We positively impact the communities in which we live, work and raise families
  

Here’s what you’ll deliver:

• Assisting customers with parts inquiries, in person, on the phone and electronically.
  
• Filling orders for Service Technicians in the Service Department.
  
• Placing orders in a timely fashion.
  
• Maintaining proper inventory levels.
  
• Inspect damaged parts brought in by customers to determine the proper replacement.
  
• Identifying the necessary part(s) required on the basis of the customer's description of issues.
  
• Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
  
• Consult catalogs for stock numbers and prices and bring parts from the stockroom.
  
• Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
  
• Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
  
• Receiving and filling telephone orders.
  
• Keeping catalogs and price lists up-to-date.
  
• Recording sales and taking inventory.
  
• Projecting a positive attitude for the benefit of our customers and fellow employees.
  
• Read, understand, and adhere to all rules, regulations and procedures as per company policies
  
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion
  
• Work effectively without supervision
  

What you need to succeed:

• Minimum 2 years customer service and/or cashier experience is required.
  
• Must have a valid Ontario Driver's License and good driving record.
  
• An aptitude for arithmetic, an ability to read catalogs and technical materials, and legible handwriting are all essential skills.
  
• Familiarity with the function of automobile parts, including ability to judge whether or not parts are interchangeable.
  
• Ability to navigate and utilize computers at an advanced level.
  
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  
• Excellent verbal and written communication skills.
  
• Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.
  
• Ability to exhibit professionalism with a positive attitude under pressure.
  
• Ability to read and comprehend instructions and information.
  
• Ability to work flexible hours and work around a changing schedule.
  

What’s in it for you?

• Excellent management support and guidance
  
• Opportunities through our Internal career mobility program
  
• Access to health, dental and vision insurance
  
• Disability, critical illness and life insurance for the unexpected
  
• Our Employee Assistance Plan (EAP) for you and your family's wellness
  
• Discount on vehicles, service and parts for you and your family
  
• Discounts to retailers and service providers across the country
  
• Free and engaging employee events
  
• Did we mention we love giving back to our communities?!
  

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $50,000 - $90,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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