Parts Associate (Performance Collision Brampton)

Audi Niagara; Brampton; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Career development

Paid time off

Job summary

Performance Auto Group is seeking a dedicated Parts Associate in Brampton to support high-volume delivery operations and customer service. The role involves offloading, organizing, researching orders, and collaborating with dealership staff to ensure accurate and timely deliveries.

You will also maintain records, drive occasionally, and provide exceptional service while adhering to company policies. This position offers full-time stability with competitive compensation.

Qualifications

• High School Diploma or GED required.
• Must have a valid Ontario Driver's License and a clean driving record.
• Experience with automotive parts is an asset.
• Strong customer service background.
• Able to work under pressure with professionalism.

Responsibilities

• Offload incoming deliveries and returns from other dealerships or hubs.
• Organize deliveries by outbound driver.
• Research orders on Elite Extra platform.
• Collaborate with parts staff to ensure on-time deliveries.

Skills

Customer service

Organizational skills

Communication

Reliability

Professionalism under pressure

Education

High School Diploma

Tools

Elite Extra

Google Sheets

Team Drive

Job description

Drive for Excellence

Performance Collision Brampton is a state-of-the-art collision and glass repair center. We are certified with lots of brands including Honda, Hyundai, Subaru, Nissan, Chrysler and many more!

Performance Collision Brampton is looking for a Parts Associate to join their high volume shop today!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience


• Integrity: We are honest and transparent in our actions


• Diversity: We are stronger through the inclusion of people, brands and ideas


• Innovation: We passionately embrace opportunities for new and continuous improvements


• Empowerment: We encourage and support our people in taking initiative


• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Offloading incoming deliveries and returns from other dealerships or delivery hubs


• Organizing incoming deliveries by the outbound driver


• Researching orders on Elite Extra platform


• Collaborate with other members of the automotive parts delivery team, as well as dealership parts staff to ensure that deliveries are made on time and to the correct locations.


• Track the status of shipments and keep customers informed about any delays or issues that may arise.


• Process payments for delivered parts, ensuring that all transactions are accurately recorded.


• Maintain accurate records of customer orders, and transactions, using a variety of computer-based and manual record-keeping systems.


• Collaborate with dealership parts departments to ensure that customer orders are fulfilled efficiently.


• Provide excellent customer service by promptly responding to customer inquiries, resolving issues, and addressing any concerns that may arise.


• Occasionally drive and deliver parts when required. This includes providing safe, timely and correct parts deliveries to our wholesale customers while using the company provided cell phone with ELITE EXTRA delivery application.


• Inspecting and maintaining the delivery vehicle, including regular maintenance and cleaning, to ensure it remains in good working order.


• Comply with all company policies, standards and procedures.


• Other duties as required by management.

Here’s what you’ll need to succeed:

• High School Diploma or GED is required.


• Must have a valid Ontario Driver's License and a clean driving record.


• Experience working with automotive parts is considered an asset.


• Strong customer service background with proven ability to deliver exceptional customer service.


• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.


• Strong organizational skills.


• Meticulous attention to detail and accuracy.


• Proven ability to build strong working relationships.


• Must be reliable and able to work productively with minimal supervision.


• Strong written and verbal communication skills.


• Ability to exhibit professionalism with a positive attitude under pressure.


• Working knowledge of google applications, sheets and team drive.


• Ability to thrive in a fast paced, high pressure work environment while effectively managing competing and changing priorities.


• Ability to work occasional overtime hours (minimal)

What’s in it for you?

• Excellent management support and guidance


• Opportunities through our Internal career mobility program


• Access to health, dental and vision insurance


• Disability, critical illness and life insurance for the unexpected


• Our Employee Assistance Plan (EAP) for you and your family's wellness


• Discount on vehicles, service and parts for you and your family


• Discounts to retailers and service providers across the country


• Free and engaging employee events


• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $50,000 - $55,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.