Parts Advisor - OpenRoad Honda

OpenRoad Auto Group Limited; Brampton; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental plan (full‑

Training and internal promotion

Collaborative work culture

Job summary

OpenRoad Honda – Brampton, ON is seeking a Parts Advisor to support customers with parts requests, lookup catalog information, and manage inventory. The role focuses on accurate order processing, delivery coordination, and contributing to CSI improvements.

You will work in a fast-paced parts department, using a computerized system to track parts, prices, and inventory while ensuring safety and high standards of service.

Qualifications

• Excellent customer service and communication with guests and wholesale customers.
• Familiarity with ordering, delivering parts, and aftermarket substitutions.
• Ability to maintain parts inventory levels and use data records for inventory control.
• Knowledge of parts catalogs and pricing systems.
• Ability to use computerized maintenance/inventory systems.

Responsibilities

• Provide excellent customer service to guests and wholesale customers.
• Process parts orders and arrange delivery as required.
• Maintain minimum levels of parts inventory and initiate purchase requests when needed.
• Lookup stock numbers and prices in the system.
• Advise customers on substitutions when exact parts are unavailable.
• Maintain secure, organized parts storage and records for quality control.

Skills

Customer service

Automotive parts knowledge

Inventory management

Communication

Computerized maintenance system

Tools

Parts catalog system

Inventory software

Job description

DRIVING POSSIBILITIES

Position: Parts Advisor

Employment Status: Full-Time

Dealership: OpenRoad Honda – Brampton, ON

Department: Parts

Compensation: $20.00/ hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

SUMMARY:

The Parts Advisor performs a combination of duties to obtain parts and supplies for automotive and mechanical equipment. The Parts Advisor should be knowledgeable about parts and the use of the parts catalogs. The emphasis of this job is to service customers

ROLE & RESPONSIBILITIES:

• Provide excellent customer service, and interact with guests and wholesale customers.
• Be familiar with the process of ordering and arranging parts, and setting up delivery as required.
• Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as appropriate to maintain minimum parts inventory.
• Look up stock numbers and prices in the system.
• Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns.
• Maintain systemized storage facilities ensuring proper security for parts and tools.
• Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
• Take periodic parts room inventory and establish minimum supply levels on the basis of operational needs. Advise supervisor of obsolete parts for turn-in.
• Issue parts on the basis of requisitions submitted by Technicians.
• Work to improve CSI and general customer satisfaction in accordance with the OpenRoad’s philosophy.
• Maintain parts and parts room in a clean and orderly manner.
• Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent customer service skills.
• Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely.
• Current knowledge of local sources of supply.
• Knowledge of techniques for receiving, storing, and issuing parts and supplies.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Valid Ontario drivers license.

Internal Candidates:

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.