Partner Success Manager

Plusgrade; Montreal; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

RRSP Matching

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Perk

Annual Wellness Perk

Commuter Perk

Tenure-Based Work From AnywhereProgram

Parental Leave Top Up

Adventure Pass

Learning Allowance

Job summary

Plusgrade, based in Montreal, Canada or Miami, USA (open to other locations), is seeking a partner-focused role to own a portfolio of cruise line partners and drive growth through data-driven insights and cross‑functional collaboration.

You will analyze revenue drivers, create joint action plans, and coordinate with Plusgrade teams across a matrix organization. You’ll thoughtfully apply AI to reduce manual work and surface health signals for partners.

Qualifications

• Bachelor’s degree or equivalent experience required.
• At least three years in product, account, brand, marketing, or client success roles.
• Travel up to 30% of the time.
• Strong data-driven decision making.
• Experience using AI tools to boost productivity.

Responsibilities

• Own a portfolio of cruise line partners and be the primary contact for performance insights and program enhancements.
• Analyze revenue drivers and coordinate cross-team efforts using a matrix-based approach.
• Leverage AI to surface partner health signals and improve tools and processes.

Skills

Analytical skills

Financial skills

Strategic account planning

Relationship management

AI tools usage

Travel up to 30%

Education

Bachelor's degree or equivalent experience

Job description

Employment Type

Permanent

Job Description

Based in Montreal, Canada or Miami, USA (open to other locations too), you’ll own a portfolio of cruise line partners and contribute directly to its growth. This role is for someone who enjoys understanding partner priorities, turning data into practical opportunities, and bringing multiple teams together around shared results.

What You’ll Be Doing

You’ll own a portfolio of cruise line partners and act as the primary point of contact for performance insights, projects, technical training, program enhancement opportunities, and operational oversight. You’ll build a deep understanding of each partner’s business and priorities, then use those insights to identify new opportunities, create joint action plans, and support account growth. You’ll analyze historical and forecast revenue and the drivers behind performance, while coordinating contributions from Plusgrade teams through a matrix-based approach. In an environment where AI is part of how work gets done, you’ll use it thoughtfully to reduce manual effort, improve the quality of tools and processes, and surface partner health and implementation signals earlier.

What You Bring

• A bachelor’s degree or equivalent experience, plus at least three years in a product, account, brand, marketing, or client success role.
• Experience in the travel industry, ideally with cruise lines, and the ability to travel up to 30% of the time.
• Strong analytical, financial, and problem‑solving skills, with the ability to use data and revenue forecasts to make clear recommendations.
• Experience creating strategic account development plans and managing relationships, with the communication, influence, negotiation, and organization skills to move partners toward their goals.
• Demonstrated use of AI tools to improve productivity and efficiency, with thoughtful judgment in partner‑facing contexts and an understanding of their limitations.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

Canada Benefits

• RRSP Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Perk
• Annual Wellness Perk
• Commuter Perk
• Tenure-Based Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass
• Learning Allowance

USA Benefits

• 401K
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Perk
• Annual Wellness Perk
• Commuter Perk
• Tenure-Based Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass
• Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Plusgrade is an equal‑opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI‑assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.