Partner Success Lead – Accounting & Advisory Channel

TP Canada; Toronto; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Structured career advancement

Onboarding & training

Professional learning programs

Performance-based incentives

Medical, Dental, Vision

Rewards & recognition

Job summary

Teleperformance Canada is seeking a Partner Customer Success Manager (PCSM) to own and grow a high-value portfolio of 150–250 accounting and advisory firms. You will drive multi-product adoption, protect revenue, and coach clients through onboarding and certification programs while coordinating with cross-functional teams.

The role reports to the Partner Success leadership and offers a structured onboarding, a performance-based incentive plan, and a competitive base salary.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in Customer Success, Partner Success, Account Management, or B2B SaaS/FinTech.
• Domain knowledge in accounting/bookkeeping and compliance workflows.
• Portfolio management at scale (150+ accounts).
• CRM/CS tooling proficiency (Salesforce, ChurnZero, Gainsight).
• Bilingual English/French preferred (Canada hires).

Responsibilities

• Own and manage a designated portfolio of 150–250 accounting, bookkeeping, and advisory firms.
• Monitor health metrics and intervene 1:1 when risk triggers fire.
• Defend revenue and prevent churn across portfolio.
• Drive multi-product adoption (Payroll, Payments, Accountant Suites).
• Lead onboarding and tier progression with firm principals.
• Deploy campaigns and digital leverage to drive self-serve adoption.
• Coordinate with Support, KYB, Risk teams for escalations.
• Surface product and process improvements to leadership.

Skills

Commercial acumen

Data-driven prioritization

Influence without authority

Accountability & resilience

Adaptive communication

Education

Accounting certifications or equivalent

Tools

QuickBooks

Float

Xero

ERP software

Job description

Teleperformance Canada is seeking a Partner Customer Success Manager (PCSM) to own and grow a high-value portfolio of 150–250 accounting and advisory firms. You will drive multi-product adoption, protect revenue, and coach clients through onboarding and certification programs while coordinating with cross-functional teams.

The role reports to the Partner Success leadership and offers a structured onboarding, a performance-based incentive plan, and a competitive base salary.