Strategic Partner Success Manager

Asymmetric Capital Partners; Toronto; On-site; CAD 80,000 - 99,000; Full time

Job summary

AppDirect's PartnerStack team is seeking a customer success professional to manage Premier Service accounts and drive strategic partnerships. You will be a strategic advisor, process architect, and product voice, overseeing a select book of customers and shaping how our services scale.

You thrive in ambiguity, move quickly, and influence product decisions. You will own account success, renewals, and expansion while collaborating with executives and cross-functional teams to deliver measurable

Qualifications

• 4+ years in customer success, partnerships, or a client-facing role in SaaS.
• Ability to build or improve processes and show measurable results.
• Ability to turn metrics into a narrative that influences decisions.
• Comfort with ambiguity and moving fast when playbooks don exist.
• Strong communication skills for executives and product teams.
• Empathy for clients and ability to translate that into business outcomes.
• Familiarity with partner ecosystem space (affiliates, referral, resellers, co-sell).
• Desire to build scalable, repeatable processes and grow with the team.

Responsibilities

• Own the full success of your assigned accounts, driving outcomes like program optimization, revenue generation, and ROI.
• Help shape the Full Service offering by identifying what works and creating scalable playbooks.
• Move quickly and confidently, often setting direction where needed.
• Wear multiple hats across strategy, execution, data analysis, and client communication.
• Develop deep understanding of each customer's business to anticipate needs and influence product decisions.
• Advocate for customers in product conversations and roadmaps across teams.
• Analyze engagement data and program performance to drive smarter decisions and mitigate risk.
• Establish regular cadences with stakeholders and deliver executive-level reviews focused on revenue growth.
• Ensure successful onboarding of new customers and drive time to value.
• Drive renewals and expansion by monitoring customer health and growth opportunities.

Skills

Customer success

SaaS experience

Data-driven

Executive communication

Partnerships understanding

Job description

AppDirect's PartnerStack team is seeking a customer success professional to manage Premier Service accounts and drive strategic partnerships. You will be a strategic advisor, process architect, and product voice, overseeing a select book of customers and shaping how our services scale.

You thrive in ambiguity, move quickly, and influence product decisions. You will own account success, renewals, and expansion while collaborating with executives and cross-functional teams to deliver measurable