Partner Management Lead - Grocery & Retail

Uber; Toronto; On-site; CAD 126,000 - 140,000; Full time

Benefits offered by this job

Bonus program

Equity award

Benefits

Job summary

Uber, Toronto-based, seeks a Team Lead for Enterprise Account Management to steer a high-stakes portfolio of major merchant accounts across retail sectors. You will bridge strategy and field operations, leading a team and collaborating with Operations, Product, Marketing, and Legal to drive growth on Uber’s marketplace.

The role emphasizes resilience, ownership, and strategic negotiation, with a path to expand Uber’s footprint in the Canadian market through scalable, data-driven account

Qualifications

• 6+ years of experience in marketplace, strategy consulting, account management, or related field.
• Experience leading high-performing teams in fast-paced environments.
• Data-driven mindset with ability to assess partnerships and drive growth.
• Native or fluent proficiency in the local language and English (both written and oral).
• Strong stakeholder management with global matrixed organizations.

Responsibilities

• Define and execute growth strategy for unscaled key grocery accounts in the market.
• Build and nurture relationships with strategic partners across the lifecycle.
• Lead complex partnership management and deal renegotiations.
• Build a high-performing Account Management team through recruitment and coaching.
• Design and drive growth initiatives with cross-functional teams (Operations, Product, Marketing, Legal).
• Navigate multiple retail sectors and fulfillment models to scale retail partnerships.

Skills

Leadership

Account Management

Strategy

Data-driven mindset

Stakeholder management

Job description

About the role and team

As a Team Lead for Enterprise Account Management, you will front the charge for one of Uber’s most critical growth frontiers. You are responsible for a high-stakes portfolio of major merchant accounts across key sectors of the retail industry — specifically those with centralized operations in the local Canadian market across a wide range of product offerings that present unique challenges in their own right. This is a leadership role, sitting on the Canada Commercial leadership team, with responsibility for multiple direct reports. You will bridge the gap between high-level strategy and the granular reality of retail operations to ensure the best possible user experience, merchant collaboration and earner experience on our marketplace.

The environment is fast-paced and demands a high degree of resilience and ownership. You aren't just managing existing accounts; you are participating in the sales strategy for net-new retail giants and navigating the \"messy\" complexity of unscaled partnerships. You will lead a high-performing team in an atmosphere of radical accountability, where you must pivot from senior external negotiations to solving operational bottlenecks in real-time. If you are energized by the challenge of defining a market and thrive in a culture of excellence and ambiguity, this is where you will grow.

What you’ll do

• Define and execute the selection and growth strategy for unscaled key grocery accounts in the market, ensuring long-term financial sustainability.
• Build and nurture deep relationships with strategic partners across their entire lifecycle, acting as a trusted advisor to senior merchant counterparts.
• Lead complex partnership management and key deal renegotiations, balancing partner needs with Uber’s commercial objectives.
• Build a high-performing Account Management team through active recruitment, coaching, and fostering a culture of technical and commercial excellence.
• Design and drive innovative growth initiatives from inception to completion, working cross-functionally with Operations, Product, Marketing, and Legal.
• Work across different retails sectors and navigate varying fulfillment models, developing scalable solutions that allow retailers to thrive on our marketplace.

Basic Qualifications

• Minimum 6 years of experience, ideally in the Marketplace space, Strategy Consulting, Account Management, or a related field.
• Experience leading and inspiring high-performing teams in a fast-paced environment.
• Proven business acumen and a data-driven mindset with the ability to assess partnership opportunities and drive growth.
• Native or fluent proficiency in the local language and English (both written and oral).
• Strong stakeholder management skills with experience navigating global matrixed organizations.

Preferred Qualifications

• Relevant work experience within the Grocery, CPG, or Retail industries.
• Combined experience in consulting, finance, or operations alongside a commercial/sales-focused role.
• Proven track record of designing and scaling processes to handle rapid growth and operational complexity.
• Strong \"product sense\" and an ability to use insights to optimize partnership performance.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Canada-based roles: The base salary range for this role is CAD $126,000 per year - CAD $140,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits.