Partner Business Manager

Rogers Communications, Inc.; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Dealer Business Manager to drive sales and market share in Ontario's SMB sector. This role involves collaborating with partners to develop strategic plans, coaching sales teams, and managing customer relationships. The ideal candidate will have a strong sales background, preferably in the Wireless industry, and a passion for fostering team success. Join this dynamic environment where innovation and collaboration are key to achieving business objectives and enhancing customer satisfaction. If you're ready to make a significant impact and thrive in a hybrid work setting, this opportunity is for you.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Paid time off for volunteering

Company matching contributions to charities

Wellness Programs

Generous employee discounts

Leadership development programs

Qualifications

• 3-5 years of progressive sales experience, preferably in the Wireless industry.
• Ability to coach and motivate teams to meet sales objectives.

Responsibilities

• Drive SMB sales and market share in Ontario through collaboration with partners.
• Manage the sales process flow for outbound representatives and provide coaching.

Skills

Sales Experience

Coaching and Mentoring

Relationship Management

Communication Skills

Business Development

Education

Post-secondary education in a business-related field

Tools

Salesforce

Job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Dealer Business Manager (DBM) will obtain/retain customers on the Rogers Network by working closely with their Rogers’ internal channel stakeholders and influencing our partners in the Channel (Principals/Outbound Sales Managers and Outbound Sales Representatives). The DBM will collaborate with Rogers partners to create sales tactics to increase productivity, market share and solution sales in the Small & Medium Business in Ontario.

What you'll be Doing:

1. Accountable for driving SMB sales and market share in Ontario.
2. Collaborate with Partners and create strategic territory plans focusing on growing small business and increasing sales culture in partner sales teams.
3. Business Development across Vertical and Horizontal industries in selling Wireless services along with development of opportunities in the Wireline, Solutions, and M2M space.
4. Work with Rogers Head Office staff to ensure tactical initiatives are aligned with national priorities.
5. Provide on-going coaching, leadership and development of sales employees to continuously improve their sales skills to ensure quotas are met.
6. Manage the resolution of sensitive customer requests and issues where necessary.
7. Maximize the effectiveness of implementing national and regional programs.
8. Work with regional marketing to plan and execute SMB marketing programs and customer events.
9. Manage the sales process flow for outbound representatives encompassing pricing/offer awareness and communication, toolkit approvals, credit approvals, ECAs, PRT submissions and new product introductions (example tablets, Hosted IP, business WIFI etc), and customer escalations.
10. Provide assistance in the recruitment and onboarding new dealer SMB hires including devising a 90 day training and accountability plan.
11. Proactively assist in the preparation of Monthly Reporting Requirements (both internal and dealer requests) including a dealer scorecard and other custom reports upon request.
12. Create excitement and rigor to the incentive management process through innovation (idea generation) and communication (standings updates).
13. Dedicated to enabling consistent and thorough funnel management via Salesforce reporting and adoption.
14. Provide guidance and support to Sales Coordinators.
15. Some travel may be required (at max. 50%).

What you will Bring:

1. Minimum 3-5 years progressive sales experience. Extensive knowledge of Wireless industry preferred.
2. Post-secondary education in a business-related field or equivalent experience would be an asset.
3. Proven success in Direct Sales to businesses, large and small.
4. Demonstrated ability to coach and motivate a team (channel management experience is preferred but not required).
5. Results-oriented with a proven ability to meet both short-term and long-term business objectives.
6. Proven ability to develop, foster and maintain relationships with internal and external customers.
7. Proven ability to communicate effectively in written and verbal form.
8. Ability to work independently to achieve goals and meet deadlines.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

1. Competitive salary & annual bonus
2. Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
3. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
4. Paid time off for volunteering
5. Company matching contributions to charities you support
6. Rogers First: priority in applying to internal roles of interest
7. Wellness Programs:
8. Homewood employee & family assistance program
9. Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
10. Low or no-cost fitness membership with access to virtual classes

This is a hybrid work position and will require you to be in office three days per week.

If you are selected to move forward in the recruitment process, here is what you can expect:

1. 15-minute phone screen with your recruiter
2. 1-hour virtual interview with Hiring Manager
3. 30-minute final round virtual interview with Director of the team

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 50%
Posting Category/Function: Sales & Account Management
Requisition ID: 320052

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.

Being a Rogers team member comes with some great perks & benefits including:

1. Health & well-being benefits
2. Donation matching
3. Paid time off for volunteering
4. Wealth Accumulation including: Pension plan & Employee stock options
5. Generous employee discounts
6. Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply