Part-Time Team Lead - Bower Place

The Body Shop; Red Deer; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

The Body Shop in Red Deer is seeking a passionate Customer Consultant to support store management in delivering retail excellence and engaging customer experiences. You will help drive strong sales, assist with product knowledge, storytelling, and demonstrations to bring our brand to life.

You will coach teammates, participate in onboarding, and contribute to a positive, customer-focused environment. This role requires excellent communication, adaptability, and teamwork in a fast-paced retail

Qualifications

• Experience in a customer-facing role.
• Excellent communication and listening skills.
• Strong interpersonal skills to build rapport.
• Positive attitude and willingness to develop yourself and teammates.
• Ability to multi-task and work independently with minimal direction.

Responsibilities

• Handle customer questions and concerns efficiently and effectively.
• Problem solve proactively using available resources and guidance from Store Management.
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed.
• Communicate effectively and act as a flexible and responsible role model to your team.
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends.

Skills

Customer-facing

Interpersonal skills

Time management

Independent work

Storytelling

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required