Part-Time Shift Lead — Retail: Customer Experience & Sales

Workwear Outfitters, LLC; Belleville; On-site; CAD 22,000 - 30,000; Part time

Job summary

Work Authority in Belleville, ON is seeking a part-time Shift Lead to oversee daily store operations during assigned shifts. You will guide the team, ensure excellent customer experiences, greet customers warmly, and help drive sales while maintaining visual merchandising standards.

The role requires a flexible schedule including evenings and weekends, at least two years of customer service experience, and proficiency with POS systems and common retail software.

Qualifications

• Minimum 2 years of customer service experience.
• Proficient with POS systems and common retail software.
• Strong interpersonal, communication, and problem-solving abilities.

Responsibilities

• Oversee store operations during assigned shifts and guide the team.
• Provide exceptional customer service and resolve inquiries.
• Motivate staff to achieve sales targets and maintain store standards.
• Train employees on sales techniques and product knowledge.
• Manage opening and closing procedures and assist with inventory.
• Uphold loss prevention guidelines and ensure a clean, organized store.

Skills

Customer service

POS systems

Interpersonal communication

Time management

Team leadership

Microsoft Office

Tools

Excel

Outlook

Teams

Job description

Work Authority in Belleville, ON is seeking a part-time Shift Lead to oversee daily store operations during assigned shifts. You will guide the team, ensure excellent customer experiences, greet customers warmly, and help drive sales while maintaining visual merchandising standards.

The role requires a flexible schedule including evenings and weekends, at least two years of customer service experience, and proficiency with POS systems and common retail software.