Part-time Property Services Assistant

WestUrban Developments Ltd.; Nanaimo; Hybrid; CAD 34,000 - 39,000; Part time

Job summary

WestUrban Developments Ltd. in Nanaimo, BC is seeking a part-time Property Services Assistant to support leasing, admin, cleaning and maintenance coordination for our rental properties under the Property Manager.

The ideal candidate enjoys a fast-paced environment, has 1–3 years in multi-residential property management, and is flexible for Sundays and long weekends; occasional travel to Duncan may be required. Salary ranges from $25.00 to $28.00 per hour.

Qualifications

• 1-3 years' experience in multi-residential property management
• High School Diploma or equivalent
• Working knowledge of MS Word and Excel; Buildum experience is a plus
• Knowledge of Landlord Tenant Act and building operations, safety standards
• Strong customer service, written and verbal communication skills
• Ability to work independently, meet deadlines, and maintain confidentiality

Responsibilities

• Foster a friendly, professional environment for residents, tenants, service providers and contractors with high customer service
• Answer calls and messages promptly; address issues within 24-48 hours
• Participate in after-hours on-call rotation for all properties
• Show suites to prospective residents and maintain occupancy
• Coordinate maintenance, cleaning services and move-out inspections
• Oversee on-site cleaners and coordinate repairs or maintenance
• Maintain site cleanliness and manage office supplies
• Perform exterior and lobby cleaning; monitor common areas
• Enforce building rules and issue notices when needed
• Perform additional duties as required

Skills

Customer service

MS Word

Excel

Buildum

Landlord Tenant Act

Building operations

Fire safety

Communication

Prioritization

Problem solving

Education

High School Diploma

Tools

MS Word

Excel

Buildum

Job description

We welcome driven and skilled individuals from all backgrounds, as we recognize that having diverse perspectives makes us stronger. We support our employees and want to see them succeed. We believe growing from within is the best solution to build healthy teams.

We are currently accepting applications for a part-time Property Services Assistant to join our Property Management team in Nanaimo, BC. Flexibility to work Sundays and long weekends when required, particularly during month-end periods, is necessary. Occasional travel to Duncan may also be required. The Property Services Assistant is responsible for leasing, administrative, cleaning, maintenance coordination, and customer service duties for our rental properties under the direction of the Property Manager. The ideal candidate will have a flexible schedule and thrive in a fast-paced environment.

What you will be doing:

• Foster a friendly and professional environment for residents, prospective tenants, service providers, and contractors while maintaining a high level of customer service;
• Provide exceptional customer service by ensuring all calls and messages are answered promptly; address resident issues and service requests within 24-48 hours;
• Participate in an after-hours on-call rotation for all properties and respond to emergencies as required;
• Show available suites to prospective residents and help maintain strong occupancy levels;
• Perform move-out inspections and coordinate scheduling of maintenance and cleaning services to prepare for new tenants;
• Ensure proper physical maintenance of the building and surrounding property while maintaining health and safety standards;
• Conduct regular safety inspections of the building to identify and address potential hazards;
• Coordinate activities of on-site cleaners;
• Investigate equipment issues and coordinate repairs or maintenance as needed;
• Maintain cleanliness of the site offices and manage purchasing of office supplies and building cleaning supplies;
• Perform exterior maintenance duties, including garbage pickup, sweeping walkways, and light snow shoveling;
• Perform daily cleaning of the lobby and elevator, along with spot cleaning of common areas including parkade, gym, and dog washroom;
• Enforce building rules and issue notices of infraction to tenants when necessary;
• Perform other duties as required.

What you need to bring:

• 1-3 years' experience in multi-residential property management;
• Completion of High School Diploma;
• Working knowledge of MS Word and Excel is required, previous experience with Buildum is an asset;
• Knowledge and experience working with Landlord Tenant Act;
• Knowledge and experience in building operations, building safety and fire safety requirements;
• Exceptional customer service skills. Ability to handle difficult tenant relations and contractor relationships with a high degree of professionalism;
• Clear and effective written and spoken communication skills;
• Strong prioritization skills with the ability to work independently and meet deadlines;
• Ability to think creatively when problem solving, proactively adapting to challenges;
• A high degree of professionalism and ability to maintain confidentiality.

Salary range for this position is $25.00 to $28.00 per hour.

We are committed to the principles of employment equity and encourage applications from all qualified applicants. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. This job posting will remain open until the role has been filled.