Part-Time Personal Banking Associate - Grow Your Impact

TD Bank Group; Quebec; On-site; CAD 32,000 - 43,000; Full time

Job summary

TD Bank Group is seeking a Personal Banking Associate for our Sainte-Foy branch in Quebec. You will engage customers, understand their financial needs, and guide them to the right staff for accounts, investments, and banking solutions.

The role emphasizes relationship-building and customer service. You will educate customers on digital banking trends, assist with routine transactions, and support branch operations while upholding TD's Code of Conduct.

Qualifications

• High School diploma or equivalent with 1+ years of relevant experience.
• IFC or equivalent within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact for solutions while maintaining confidentiality.
• Educate customers on mobile, ATM, and online banking to build confidence in digital tools.
• Support frontline staff with cash and non-cash transactions and report issues to management.
• Suggest improvements to branch operations to enhance customer experience and efficiency.

Skills

MS Office

Banking knowledge

Customer service

Communication

Education

High School diploma

IFC within 90 days

Post-Secondary degree preferred

Tools

Branch software

Internet

Job description

TD Bank Group is seeking a Personal Banking Associate for our Sainte-Foy branch in Quebec. You will engage customers, understand their financial needs, and guide them to the right staff for accounts, investments, and banking solutions.

The role emphasizes relationship-building and customer service. You will educate customers on digital banking trends, assist with routine transactions, and support branch operations while upholding TD's Code of Conduct.